Dealerpoint Manager

Join to apply for the Dealerpoint Manager - Edinburgh role at Volvo Trucks

Salary: Up to £62,000, Company Car and Performance Related Bonus scheme

Location: Broxburn, Edinburgh

Travel: Occasional Travel

At Volvo Trucks, we are driven by purpose and a commitment to keeping the world moving in a safe and sustainable way. Our people and our values sit at the heart of everything we do and we continue to set global standards through innovation and a deep belief in progress.

As the Dealerpoint Manager for our Broxburn site you will take full ownership of the daily operation and the total performance of the Dealership. You will have the freedom to shape direction, develop your people and continually improve how the site operates. This is a leadership role where your decisions make a real difference. Your mission will be to create a high‑performing culture where your team feels supported and where customers experience exceptional service every time.

• Professional growth and development:
  Unlock your potential through various training such as Orca and Cobra management level training courses.
• Pension scheme:
  We offer a matched pension scheme of up to 10% of your salary, with incremental benefits based on length of service, including death in service cover.
• Company Car:
  Choice between an Electric or Hybrid car after the probation period.
• Health Care Plan:
  Benefit from a free Health Cash Plan and Bupa Cover.
• Employee Assistance Programme:
  Take advantage of wellness, mindfulness, and counselling services to support your overall well‑being.
• Generous holiday allowance:
  Start with 25 days and Bank Holidays, rising with length of service.
• Discounts on various purchases:
  Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
• Fitness perks:
  Access My Gym Discounts  and My Active Discounts .
• Enhanced family‑friendly policies:
  We value work‑life balance and offer enhanced family‑friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5‑week paternity leave.

You are an experienced and confident leader who thrives in a fast‑paced commercial environment. You combine people‑focused leadership with strong operational and financial accountability and you are comfortable leading a complex Dealerpoint with high standards and clear expectations.

• Experience operating at a similar level within the commercial vehicle/truck industry with an understanding of customers operating needs.
• A proven track record of leading teams and managing a dealership or service operation.
• Strong commercial acumen with the ability to plan, forecast and deliver against budget.
• A visible and engaging leadership style that builds trust, ownership and pace.
• Experience developing colleagues through structured performance management and talent processes.
• Confidence using business systems, including Success Factors, Salesforce, Dealerpoint, Excel and Microsoft tools.
• A strong customer focus with the ability to turn insight and feedback into measurable improvements.

You will manage the Edinburgh Dealerpoint and the local VNU operation, working closely with the Service Market Director and Business Controller to deliver regional objectives. Your Direct reports, 3 Workshop Controllers, Parts Supervisor and 2 Customer Service Representatives, while having around 40 indirect reports across technicians, parts and service teams. You will also collaborate with Warranty, Sales and central support teams and build strong customer relationships to continually strengthen service delivery and loyalty.

You will ensure consistent delivery, strong customer experience and continuous improvement aligned to Volvo Trucks ambitions.

• Build and manage annual budgets and forecasts in partnership with Finance and regional stakeholders.
• Strengthen colleague capability through coaching, structured learning and meaningful development conversations.
• Drive customer experience improvement through insight, feedback and CRM activity, strengthening loyalty and REx performance.
• Ensure compliance with ISO standards, health and safety requirements and all corporate and franchise policies.
• Support credit control through effective management of the Dealerpoint debtor list.
• Identify opportunities for improvement and implement clear and effective action plans.
• Contribute to regional objectives and play an active role in shaping future plans.

See what it's like to work as a Dealerpoint manager for Volvo Trucks.

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