Head of Projects - Education

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a Gov Tech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as an Implementation Consultant at Civica

As Head of Projects within our People & Workforce Management – Education team, you’ll lead a team of Project Managers delivering exceptional service to customers across our portfolio. You’ll set the standard for customer experience during implementation, ensuring projects are delivered on time, within budget, and to the highest quality.

This is a leadership role where you’ll mentor and develop your team, drive continuous improvement, and collaborate across functions to optimise delivery. If you’re passionate about inspiring teams and shaping project excellence, this is the role for you.

Key Responsibilities

• Lead and mentor a team of Project Managers, fostering collaboration and accountability.
• Oversee delivery of a portfolio of projects within agreed timescales and budgets.
• Manage programme budgets and mitigate risks to revenue.
• Ensure robust governance, risk management, and change control processes.
• Drive continuous improvement in project management tools, templates, and frameworks.
• Collaborate with PMO and other teams to embed best practices.
• Act as the escalation point for major issues and promote problem-solving across teams.
• Forecast and manage billable utilisation against targets.
• Facilitate team meetings, workshops, and development initiatives.
• Carry out full line management responsibilities including recruitment, appraisals, and resource allocation.