Mercat Tours Team Leader

Mercat Tours are looking for lively, confident and responsible Team Leaders to join our great team.
We’re inviting people who care about visitors, are passionate about our beautiful city, relish a challenge and will thrive working with our community.

Mercat is here for good.

We’re not about seasonal jobs, but lasting careers.
When you join us, you’re stepping into a permanent, secure job with top-notch training, career development and leadership that plans for the long-term good of our people, place and planet.

As a local family business and proud B Corp, we nurture our community to create a sense of belonging for our visitors and team alike.

That means we grow and thrive together, for good.

👉Choose Mercat for a reason, not just a season!

• Calm under pressure
• Responsible, reliable and trustworthy
• Excellent working knowledge of Microsoft Office
• Positive and effective communicator
• Excellent organisational skills
• Excellent written skills
• Work independently and take responsibility
• Ability to use initiative
• Excellent negotiating and people management skills
• Thrives working in a team
• Friendly, energetic and helpful
• Passion for high quality product and visitor experience
• Commitment to be the best you can be
• A sense of humour!

• Lead as a positive, supportive member of our great team
• Communicate, support and work with Storytelling, Operations, Groups and Visitor Experience Team to ensure a first class, visitor focused experience
• Involved in delivering all aspects of visitor facing and operational roles across the business
• Responsible for team and visitor safety and security
• Represent Mercat Tours in a positive, professional manner outdoors at the Mercat Cross and indoors at 28 Blair Street
• Share ideas on how to improve Mercat’s service and develop new business
• Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team
• Take ownership with positive and proactive approach to problem solving
• Operations:
  • Working knowledge of operational procedures
• Visitor
  
  Experience:
  • Ensure the sites are clean, safe and secure for visitors and staff, including tour route patrol
  • Be aware of, and check, fire evacuation and H&S procedures
  • Update on cellar stock and Storyteller equipment required
  • Key holder and cashing up duties
  • Complaint handling
  • Maintain and report on site maintenance needs
  • First Aider
• Assign and authorise additional tasks for team
• Ensure appropriate compliancy paperwork completed
• Maintain site ensuring 5 star experience throughout

• Permanent role
• Part-time and full-time roles available
• 14hrs per week minimum paid, guaranteed
• Annualised hours, average 7-35hrs per week across season
• Shifts vary in length from 4.5 to 7hrs per day
• Working hours 9am – 10pm
• Flexible working requests available from day 1
• Working week Monday to Sunday with 2 consecutive days off guaranteed
• 3-month probationary period
• We are a Living Wage and Living Hours employer

Learn more

Excited to join us but not sure you tick every box?
Don’t worry. We don’t do boxes!
Our promise to be an inclusive employer runs deep.

A Warm Welcome for Everyone
Mercat Tours promises to provide valued Living Wage jobs and make diversity, equity, and inclusion part of everything we do – from the team we nurture, the visitors we welcome and the history we share.
We are continually growing to fulfil our ‘why’ – to make meaningful connections that benefit everyone in an inclusive way for all.

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