Electrical Faults and Maintenance Contract Manager

Electrical
Faults and Maintenance Contract Manager

The Faults and Maintenance Contract Manager is responsible for the day-to-day management, coordination and performance monitoring of ESP’s appointed faults and maintenance contractors, ensuring that all contracted services are delivered safely, efficiently and in accordance with contractual obligations, agreed service levels, applicable industry standards and regulatory requirements.

The role acts as the primary operational interface between ESP’s Operations team and its faults and maintenance service providers. It ensures that contractors are held accountable for service delivery, operational performance, customer service and compliance with their own Electrical Safety Rules, Safe Systems of Work (SSoW) and associated safety management arrangements.

The successful candidate will drive continuous improvement in contractor performance, maintain effective working relationships and provide assurance to ESP that its electricity distribution networks are being maintained and faults managed to the required standards of safety, reliability and integrity.

Key Responsibilities

Contractor Management and Operational Liaison

• Act as the primary day-to-day point of contact for appointed faults and maintenance contractors.
• Maintain effective communication and working relationships with contractor managers, operational teams, control personnel and field engineers.
• Coordinate and monitor the delivery of planned maintenance, reactive maintenance, fault response and emergency attendance activities.
• Ensure contractors understand and comply with their contractual obligations, operational requirements, response times and service standards.
• Monitor outstanding work orders, open faults, remedial actions and maintenance activities to ensure timely completion.
• Escalate operational issues, resource constraints, delays and service failures to the relevant contractor management and internal IDNO stakeholders.
• Coordinate contractor activities with the IDNO’s Network Operations and Control functions, ensuring clear communication of network status, operational restrictions and work requirements.

Contract Performance and KPI Management

• Monitor contractor performance against agreed contractual Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and other performance measures.
• Track and report performance relating to fault response times, restoration times, attendance, repair completion, planned maintenance delivery and work order closure.
• Monitor compliance with contractual requirements for customer communication, incident reporting, technical reporting and evidence submission.
• Produce regular contractor performance reports, identifying trends, recurring failures, areas of concern and opportunities for improvement.
• Chair regular contractor performance review meetings, ensuring actions are documented, assigned and completed within agreed timescales.
• Challenge underperformance and require contractors to provide explanations, corrective action plans and evidence of improvement.
• Apply contractual escalation processes where performance falls below agreed standards, including recommending service credits or other remedies where applicable under the contract.
• Maintain a performance improvement action log and verify that corrective actions have been implemented and are effective.

Fault Response and Network Reliability

• Monitor the contractor’s response to network faults, emergencies and unplanned interruptions, ensuring that contractual response and attendance requirements are met.
• Maintain oversight of significant or prolonged outages, ensuring regular updates are received from contractors and escalated internally as required.
• Ensure…