Customer Success Manager

Great with clients? Confident turning campaign data into ideas, action and results?

We’re recruiting a Customer Success Manager to lead a key UK client partnership for a creator marketing technology business working with global consumer brands.

This role brings together client relationships, campaign performance, agency collaboration and team management. You’ll take ownership of day-to-day delivery across multiple brands, keeping people, budgets and projects moving.

You’ll become a trusted partner to brand teams and senior stakeholders, understanding their priorities and helping turn business objectives into effective creator marketing activity.

Working closely with agencies, technology colleagues and your account support team, you’ll keep campaigns connected to wider marketing and media plans.

• Build strong relationships with brand teams and senior stakeholders.
• Collaborate with agency partners through briefings, planning sessions and campaign discussions.
• Turn campaign data into clear insights, recommendations and next steps.
• Present regular performance reports, KPI updates and quarterly reviews.
• Manage account budgets, purchase orders and goods receipt schedules.
• Lead the account support team, setting priorities and supporting development.
• Translate client requirements into clear briefs for the technology team.
• Bring fresh campaign ideas, test new approaches and improve engagement.
• Oversee fulfilment, ensuring packaging orders have client approval and stay within budget.

• Experience in customer success, client services or account management within creator marketing, influencer marketing, digital marketing or a related environment.
• Confidence managing relationships with senior stakeholders and agency partners.
• Strong analytical skills and the ability to explain what campaign results mean.
• Careful financial management and attention to detail.
• Experience coordinating teams, delegating work and managing competing deadlines.
• A proactive, creative approach to solving client challenges.

Take ownership of a significant client partnership, work across a portfolio of consumer brands and help shape how creator marketing campaigns are planned, delivered and improved.

It’s an opportunity to combine strategic client conversations with hands‑on delivery, team development and creative problem-solving.

The employer and client identities will be shared during a confidential discussion.