Communications Manager

Help shape our voice, strengthen our profile and make sure our communications have impact. We are an equal opportunities employer and we’re open on both professional and work experience. We want to build a diverse team, so would positively encourage applications from all candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, pregnancy or maternity.

The Scottish Legal Complaints Commission (SLCC) is the independent body responsible for handling complaints about lawyers in Scotland. We play an important role in Scotland’s legal services sector, helping to resolve complaints and driving improvement in how legal services are delivered. Clear, accessible and effective communication is central to that work. We communicate with a wide range of audiences, from consumers and legal professionals to stakeholders, the media and the wider public, and we want our communications to be engaging, inclusive and easy to understand.

We’re looking for an experienced Communications Manager to lead our strategic communications and help shape how we tell our story. This is a varied and influential role, combining strategic thinking with hands‑on delivery. You’ll develop and deliver our communications strategy, strengthen our organisational narrative and ensure our communications are clear, consistent, accessible and focused on the needs of our audiences. You’ll work across the organisation, providing trusted communications advice to senior colleagues and our Board, helping us manage our reputation and ensuring our work, priorities and impact are communicated effectively.

This is a role for someone who can see the bigger picture, turn strategy into action and isn’t afraid to get stuck into the delivery too.

develop and deliver our communications strategy, ensuring it supports our wider organisationalobjectivesshape and maintain a clear and consistent organisational voice and narrativeprovide strategic communications advice to senior colleagues and the Boardlead communications planning for key organisational priorities, projects and campaignslead the development of corporate publications, including annual reports and other key publications oversee media relations, including press releases, public statements and responses to media enquiriescreate and oversee clear, engaging content for a range of audiences and channelshelp ensure our website and digital communications are current, accessible and user-focusedchampion plain English, accessibility and inclusive communications support effective communication with stakeholders and wider audiencesmanage relationships with external communications, design and digital suppliersmonitor the effectiveness of our communications and use insight to continually improve our approach.

• experience of developing and delivering effective communications strategies
• excellent writing, editing and proofreading skills
• sound judgement when dealing with reputation, messaging and sensitive communications
• confidence in advising and constructively challenging senior colleagues
• experience of corporate and external communications
• an understanding of media relations and reputation management
• a strong commitment to plain English and accessible communication
• excellent planning and organisational skills, with the ability to manage competing priorities and deadlines
• strong relationship-building and influencing skills
• a creative and proactive approach, with a willingness to challenge how things have always been done and look for better ways of communicating

Most importantly, you’ll understand that good communication isn’t simply about getting information out. It’s about understanding your audience and…