Customer consultant St James

Customer Consultant (Fixed Term) – St James, Edinburgh – 8 Hours

Join to apply for the Customer consultant fixed term St James Edinburgh 8 hours role at Body Shop (The)

The Body Shop was founded in 1976 by Anita Roddick with a vision to use business as a force for good. Over 40 years later we remain proud pioneers of cruelty‑free beauty, committed to ethical practices and empowering people and the planet. We’re looking for someone who isn’t afraid to mix things up.

To support the store management team in driving sales and profit within the store through the supervision and coaching of customer consultants, and in the absence of store management, demonstrating that as an individual and as a team member you consistently deliver an exceptional customer experience whilst ensuring adherence to company procedures & policies, protecting brand and company assets, and upholding the values and vision of The Body Shop.

As a Team Leader you will demonstrate the ability to work independently with minimal direction. You will consistently act with a sense of urgency and effectively handle customer concerns, sharing feedback with store management as appropriate. You will creatively support maintenance of store layout, inventory management and other store operations as per guidelines. You will coach Customer Consultants to achieve exceptional customer service standards in partnership with the store management.

You will be a passionate ambassador of The Body Shop Campaigns.

As a Team Leader you understand the causes of sales trends, use storytelling about our products to enhance customer experience, monitor and manage change, operate multiple systems, meet sales/performance targets, and assist store management in recruiting the right team. You will perform opening and closing procedures for the store as per The Body Shop's operational standards, including completion of all audit documentation.

We’re looking for individuals with strong relationship skills who are confident coordinating between customers, the team and the manager.

Our people are at the heart of everything we do. Our Team Leaders should be team players, supportive of change and new ideas, assist the store management with training new staff, be flexible and responsible role models capable of attracting and retaining people who reflect the brand.

• Experience working in customer service, genuine passion for beauty and the retail industry
• Ability to communicate and listen effectively and demonstrate operational skills
• Strong interpersonal skills to build rapport with customers and provide appropriate solutions to customer needs
• A positive mindset and willingness to develop
• Ability to multitask, manage time and work flexible hours

Collaborative Skills
• Purpose
• Personal Conduct
• Leadership
• Commerciality

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time (fixed term)
• Job function:
  Customer Service
• Industries:
  Administrative and Support Services