Boutique Manager

Base pay range

£39,520 - £44,200 / year

4 January 2026

Boutique

St James Quarter, Edinburgh

We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.

• Oversee the day‑to‑day operation of the Boutique.
• Ensure the highest level of customer service is delivered through L’Occitane’s customer experience model, and measured against store objectives.
• Effectively delegate, prioritise, direct and supervise all boutique staff.
• Uphold L’Occitane values, ensuring PROSPERITY is at the core of everything we do.

• Drive KPI’s and achieve results to exceed targets.
• Understand different market types and customers.
• Demonstrate entrepreneurial skills in organising local marketing events to drive boutique sales.
• Fully accountable for all aspects of stock management, ensuring stock is processed correctly.
• Identify new and innovative ways to drive incremental sales.
• Embrace virtual social selling and explore opportunities to drive the business forward digitally.

• Lead by example and take overall responsibility for coaching and mentoring the team.
• Recruit the right people and deliver all required training in line with company guidelines.
• Coach customer service skills through L’Occitane’s customer experience model and MTS (online learning platform) both personally and with the team.
• Coach and develop all team members to maximise their potential.
• Uphold L’Occitane values, ensuring PROSPERITY is at the core of everything we do.

• Use our commercial reporting system (Tableau) to review performance and make commercial decisions to drive sales/KPI’s.
• Coordinate the store schedule and manage team time‑keeping, absence reporting and payroll.

• Maintain excellent product knowledge to advise and recommend products, campaigns and offers.
• Seek opportunities to support Brand through project work.
• Uphold L’Occitane values, ensuring PROSPERITY is at the core of everything we do.
• Maintain good working relationships with centre management/BID teams.
• Complete all online training to prioritise your development with L’Occitane.

• Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occitane way.
• Support in‑boutique and external customer events.
• Adhere to Company policies and procedures at all times. Ensure retail bulletin and other boutique communications are read and followed in a timely manner.

• A love of retail, demonstrated by 3 years’ plus of retail management experience.
• Proven commercial acumen.
• Clear communication skills – communicates confidently and effectively in group situations.
• Achieving Results – drives financial objectives personally & within the team.
• Business and competitor awareness.
• Self‑motivation – proactively seeks ways to enhance own performance.
• Customer focus – develops team to exceed customer expectations.
• Planning & prioritising – is able to prioritise tasks to achieve objectives.
• Problem solving & decision making – confident in making decisions without input from senior management.

• Discretionary Company Bonus scheme.
• Contribution Pension Scheme.
• Holiday Allowance – above statutory.
• Flexible Bank Holidays.
• Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year.
• Hybrid working – 3 days in the office.
• Work from Anywhere Policy – up to 4 weeks a year.
• Volunteering 1 Day.
• Half‑day leave for Birthday.
• One day’s holiday for Newly Weds.
• Discount Scheme.
• Product allocation.
• Company benefits platform.
• Cycle to work scheme through Reward Gateway.
• Travel Loan through Reward Gateway.
• Subsidised health & wellbeing plan.
• Long service awards.