Senior Merchandiser

Position Details

Starting salary: 32255

Contract type:
Fixed term until 02 May 2028

Grade: 3

Location:

Longmore House Salisbury Place Edinburgh EH9 1SH
(with hybrid working if applicable)

Working Hours:

35 hours per week (Full-time) 28 hours per week (Part-time)

Interviews:
To be held on Week Commencing 05 January 2026

The retail team buys and develops product for sale in our outlets across Scotland and our online shop Stór. As Senior Merchandiser you will be responsible for ensuring that retail products appear in the right stores at the right time in the correct quantities and are meeting budget targets. The right information is key to our business; therefore you will ensure that the correct reports and analysis are prepared and developed.

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• Enrolment onto a Civil Service Pension scheme 28% employer contribution
• 25 days annual leave pro-rata (increasing to 30 days after 3 years) 11.5 public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage Manx and Cadw properties

Daily management of Category Merchandisers including overseeing of order processing accurate preparation of stock plans for sites are completed continuously updated and communicated and orders are placed timely and within budget.

Line management of Retail Admin Assistant including overseeing and providing support on refunds / complaints and stock invoice queries using problem solving and initiative to ensure speedy resolution to customers and payment of supplier invoices on time.

Develop prepare and interrogate analysis across all measures and KPIs from multiple reporting platforms highlighting issues / opportunities and presenting the information through various methods of communication to the wider retail team senior management and other key stakeholders to assist with decision making.

Provide ongoing support to the retail managers and site teams at our top 3 stores assessing and analysing stock levels and sales to highlight issues / opportunities preparing and updating stock lists leading on monthly meetings and communicating concerns to the HQ retail team.

Manage stock levels at the warehouse sites and online shop while staying within budget ensuring availability to minimise out-of-stock levels and with a focus on improving profit / margin and liaising with and highlighting issues to internal stakeholders.

Continual review improvement and implementation of ordering analysis and stock processes.

Provide ongoing support to external suppliers on stock orders queries and forecasting negotiating pricing and supply and providing long term forecasts to support their business and ensure continuous availability for our stores.

Support sites and compliance team with stock adjustments and stock takes attending warehouse stock takes highlighting issues providing guidance and using analysis and reporting to ensure shrinkage remains within set KPIs.

Liaise with the Visual Merchandising Manager to manage critical paths meet deadlines and ensure they have the analysis and stock they require for store site visits and shop refits.

Provide ongoing support to the Buying Manager and buying team by developing and providing analysis to influence products developed and stocked reviewing suppliers and ensuring margin targets are met product supply issues are addressed pricing is correct and products are allocated appropriately.

Work with colleagues in Commercial Systems and Compliance teams to ensure accuracy and implementation of stock management system delivering training and guidance to sites as required.

Deputise for Merchandising Manager and support in business as usual tasks to enable more efficient delivery of objectives and delivery of…