Customer Advisor

Boots UK, Edinburgh, Scotland, United Kingdom

Hourly rate: £12.40 up to £14.13 (selected London locations). Increase after 6 months.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain valuable experience, or you have retail experience and you’re looking for a new challenge – this could be the start of a new career with us.

You will work onsite and report to the Assistant or Store Manager. Your duties may include working the tills, advising customers, or assisting in the back shop. You will also:

• Help customers and put them at ease – listening to understand their needs, answering questions, giving great advice on products, recommending items they hadn’t considered, and offering a basket.
• Learn and promote our in-store offers and schemes, providing customers with the full range of information.
• Help the store run smoothly – ensuring the right products are displayed on the shop floor, providing excellent till service, and supporting stock in the stock rooms.
• Collaborate with team members to create a great shopping experience, ensuring the store is always clean and presentable.
• Receive award‑winning training accredited by the Institute of Customer Service.

These are the essential skills or experience needed to succeed in this role:

• Full training is provided for this role.
• Excel in a varied environment and work at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team and promoting a collaborative dynamic.
• Know that the little things make the biggest difference for customer interactions.
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.

These are desirable skills or experience and are not essential, so we welcome applicants who don’t match these additional criteria:

• Experience providing customer care and delivering great customer service (not essential).

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and a gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We have a great range of benefits that offer flexibility to suit you – find out more s/rewards. Please note any salary estimates on third‑party sites are not provided or endorsed by Boots and may be inaccurate.

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal‑opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

If your application is successful, you will be invited to attend an in‑store interview within the next 14 days.

Where a role is advertised as full‑time, we are open to discussing part‑time and job‑share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Seniority level: Entry level

Employment type: Part‑time

Job function: Other