Sales Consultant

Overview

Join to apply for the Sales Consultant role at Miele GB
.

Are you looking for the next step in your retail career? Do you want to join a company where customer experience is a key business driver? Our Experience Centre's forge the link between dealers, consumers, and Miele, by giving opportunities to close the sale either directly or through our partner network. Miele Experience Centre's are different to normal stores, with lower footfall but higher value customer transactions.

We strive to provide a premium experience for every consumer, whether they are kitting out an entire new kitchen, or dropping in to buy some replacement detergents for their washing machine.

Who are we? Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride, not only in the quality of our appliances but all aspects of customer services. Since being founded in 1899 as a family company, Miele has followed its Immer Besser ‘Forever Better’ brand promise. This means: we will do all that we can to be “forever better” than our competitors and “forever better” than we already are.

In this role you will be... Reporting to the Store Manager, you will sell and advise customers in the selection and purchase of Miele appliances, with the possibility of up-grading products whilst promoting pride and passion for the Miele brand.

We offer a premium experience to our customers so you will be involved in large and smaller scale events for both products and accessories. Working as a team you will strive to hit sales targets for both yourself and the team. Our customers are loyal and inquisitive, you will be required to demonstrate multiple communication styles across telephone, face to face and written.

You'll be confident and professional with the ability to respond effectively to quotations and queries.

You will bring previous experience of working in a customer facing role and can demonstrate credibility and confidence in what is required. Most importantly you will bring the passion and pride that matches the brand with the ability to effectively multi task. IT literate with the ability to adapt to systems and processes and work really well as a team to achieve great results.

You will be working on a full-time basis, 37.5 hours a week, working across 5 days on a rota covering Monday to Sunday.

• Sell and advise customers in the selection and purchase of Miele appliances, with opportunities to upgrade products.
• Promote pride and passion for the Miele brand through customer interactions.
• Participate in large and small-scale events for products and accessories.
• Hit sales targets for yourself and the team as part of a collaborative effort.
• Demonstrate multiple communication styles across telephone, face-to-face, and written communication; respond to quotations and queries.
• Demonstrate credibility, confidence, and a professional attitude in a customer-facing role.
• Adapt to systems and processes; work well as part of a team to achieve results.

• Previous experience in a customer-facing role with credibility and confidence.
• Ability to multi-task and work as part of a team.
• IT literate with the ability to adapt to systems and processes.
• Strong communication skills across telephone, in-person, and written formats.

Full-time, 37.5 hours per week, across 5 days on a rota covering Monday to Sunday.

We offer up to £13.16 per hour plus an evolving pay and benefits package. We strive to create a respectful, positive, and inclusive culture, with opportunities for career progression within the organisation.

Edinburgh, Scotland, United Kingdom.