Account Manager

Account Manager at Arnold Clark

We are looking for an experienced and enthusiastic Training Sales Advisor to join our team at GTG Edinburgh.

Our Training Advisors are responsible for dealing with inbound enquiries from private individual customers and businesses, selling our vast portfolio of training courses and promoting our apprenticeships. This role also includes managing a database of SME customers, exploring and developing new training requirements within our cash sale database and closing opportunities.

• Deal with web enquiries and ITA funded training enquiries.
• Handle all new inbound sales calls and walk-in enquiries.
• Convert customer enquiries into sales efficiently and timely.
• Manage a database of SME customers.
• Communicate with multiple departments internally to effectively manage bookings.
• Explore and develop new training requirements within our cash sale database and close the opportunities.
• Promote GTG's products over the phone with customers.
• Maintain accurate and up-to-date client records.

• Ability to show initiative.
• A positive and enthusiastic attitude.
• High level of interpersonal skills and ability to quickly develop a positive rapport with customers.
• Highly organised and excellent time management skills.
• Excellent customer service and communication skills (verbal and written).
• Competency in using Microsoft Excel and CRM systems.
• A team player.
• Commitment to equality and diversity, customer service and quality assurance.
• Flexible and responsive to employer needs.

• 33 days’ annual leave.
• £30,000 – £35,000 OTE.
• Flexible leave.
• Generous employee discounts.
• Work laptop.
• Access to over 300+ free online training courses.
• Private healthcare.
• Workplace pension.
• …and much more.

Full time:
Monday – Friday 9am – 5pm.

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, nurture talent and encourage ambition, and are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.