Head of Line

Post Type:
Full-time

Do you want to create a safer, brighter future for all children in Scotland? Children First is Scotland’s national children’s charity. We are seeking to appoint the Head of Support line
. Guided by our values – with love, with purpose and with strength – we work to keep children safe, families strong and communities connected. Our support line is a lifeline for families, offering emotional, practical and financial support when it’s needed most. The role will be based in Edinburgh with hybrid and flexible working options available.

We’re looking for an inspiring, experienced leader to head this vital service for Scotland’s families. In this role, you’ll oversee the day‑to‑day running of our high‑quality multi‑channel support line, ensuring families receive timely, effective support through calls, webchat and email. You’ll lead a multi‑skilled, experienced and passionate team as they modernise this trusted national service. You will champion children’s rights, innovation and make sure our services evolve to meet the changing needs of children and families.

This is more than an operational role – it’s delivering on our strategic priorities, collaborating with all stakeholders and amplifying families’ voices, influencing policy and shaping services that make a real difference to children and families. You’ll also work closely with colleagues in business development and fundraising, helping to inspire supporters, strengthen partnerships and demonstrate the impact of our work to funders and donors.

You will be an inspiring leader and will possess a degree or equivalent experience in social care, business management or a related field. In addition, professional training in leadership, safeguarding and service delivery is desirable.

As well as a rewarding career and development opportunities, a 35‑hour week, 40 days annual leave per year pro‑rata, a contributory pension scheme, generous maternity/adoption and paternity leave, flexible working opportunities and wellbeing support. The salary for this role is £51,257.00 – £57,613.00 per annum.

Living our values, you will make a direct impact to the lives of children across Scotland. With love, we put children first. With purpose, we transform children’s lives together. With strength, we do whatever it takes to protect Scotland’s children.

We believe all children should have hopes, dreams and opportunities. But for many they don’t exist. This has to stop. We must put children first. We welcome and encourage applications from potential colleagues from all backgrounds, ethnicity, gender, sexual orientation, religion, belief, disability who share our values. Do you have what it takes to join our team and help us protect children and keep them safe?

We would love to hear from you. Closing date: 9th Jan 2026. Interviews anticipated on 19th Jan 2026. For further information and to apply, please visit the application page.

Children First is the working name of the Royal Scottish Society for Prevention of Cruelty to Children. Registered Charity No: SC 016092.