Senior Associate - Sample Operations Support

Location:

Plainsboro, NJ, US

The Cardiometabolic Care Sales Team is at the forefront of US sales efforts for Novo Nordisk’s robust cardiometabolic product portfolio, which includes world-class therapies for treating multi-morbid conditions such as diabetes, obesity, and the reduction of major adverse cardiovascular events. Our ambition is to advance broad cardiometabolic disease management by bringing exciting new therapies to market to improve patient outcomes. As a team member, you will connect therapies to new specialties, build cardiometabolic advocates, and apply learnings that impact local markets and the organization in a cross-collaborative way.

At Novo Nordisk, we create value by having a patient-centered approach and are committed to providing innovation to the benefit of our stakeholders. We focus on personal performance and development and have a culture centered on helping leaders create the conditions for people to be at their best. If you want to join a highly diverse and collaborative team and are ready to take the next step in your career with a company committed to meeting the evolving needs of patients with cardiometabolic diseases, come join us!

Support Novo Nordisk field sales force by coordinating sampling practices, which includes distribution, accountability and compliance of product samples to ensure compliance with the Prescription Drug Marketing Act (PDMA) and company policies and procedures.

This position reports to the Director, Sample Operations and interfaces with Sample Operations Team Members, Field Sales, NNI Customer Service, NNI Product Quality and external relationships with distribution and compliance vendors.

• Communications: Communicates to applicable field sales representatives on a regular basis necessary information and updates required for sample deliveries and tracking
• Customer Service:
  Maintains an understanding and awareness of all Sample Operations processes to effectively support phone and email inquiries from field representatives to provide guidance according to policies/procedures and facilitate resolution of sample issues
• Documentation:
  Collaborates with Team Members to review, revise and ensure consistency of Departmental work instructions, field guidance documents and other documentation / Department directories for accuracy
• Sample Ordering:
  Supports procedures, system and inquiries related to sample order processes
• Sample Reconciliation:
  Collaborates with third party vendors to ensure that samples have been accounted for, transferred, returned and processed appropriately and conduct follow up activities for HCP sample disbursement verifications with HCP office/accounts in accordance with procedures and service levels
• Sample Reconciliation:
  Partners with Sample Operations Team members to monitor, conduct follow-up and closure of transactional issues and appropriate documentation/tracking
• Sample Reconciliation:
  Reconcile sample accountability inventory reports produced at the territory level based on weekly, monthly, annual, for-cause and/or random type inventories
• Operations Support:
  Reviews and evaluates requests and inquiries for field tools and materials (thermometers, coolers, SRFs, etc.) to sampling representatives and determines next steps for approval, replacement, or decommissioning and provides guidance for proper handling
• Projects:
  Participates in various projects to ensure proper monitoring, follow up, completion of tasks and communications occur in line with project timelines
• System/Program Management:
  Responsible for ensuring system accuracy in Direct to Physician (DTP) sampling programs including review and monitoring of user system access, creation of system input…