TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
____________Critical Incident (CI) Support Counsellor
Job Function:Clinical / Health
Status: Contractor
Join Our Team
Make a meaningful difference when it matters most. As a key member of our Critical Incident Support team, you’ll provide expert, on-site counselling and consultation in the wake of traumatic events—whether in workplaces, schools, or community settings.
The impact you'll make and what we'll accomplish together
As an independent contractor, your expertise will be critical in supporting local communities through both unexpected and planned challenges. You’ll provide immediate, on-site support during traumatic events such as accidents, employee deaths, or organizational shifts like restructuring. Your role will help individuals and groups process traumatic experiences, restore stability, and build long-term resilience.
Here’s How
Respond promptly to requests for on-site critical incident intervention services.
Provide comprehensive crisis management and post-traumatic interventions, including individual and group crisis interventions, debriefings, and corporate client consultations.
Perform a preliminary assessment of the workplace situation and offer coaching and support to managers.
Manage the first impression onsite while adapting to the workplace culture to ensure the support provided is clinically appropriate and representative of the client group.
Consult with the CI Supervisor and relevant stakeholders as needed.
Qualifications & Requirements
Education and Training:
Master’s Degree in Counselling, Psychology, Social Work, or a related field.
Active membership with a professional college or relevant governing board.
Minimum five (5) years of post-master’s clinical experience.
Completion of Critical Incident Stress Management (CISM) training or equivalent.
Professional Liability Insurance coverage.
Experience and Skills:
Required experience in conducting group debriefing and defusing support.
Strong interpersonal awareness and exceptional first impression skills.
In-depth knowledge of different work environments and organizational structures with experience in workplace crisis management.
Flexible schedule, with the ability to accept referrals with minimal notice.
Profound understanding of trauma, its symptoms, and the ability to offer psychoeducation and address related questions.
Proficiency in facilitating both group and one-on-one interactions.
Experience in supporting first responders.
Must be flexible and accessible, with the ability to periodically respond to requests at any time during weekdays and weekends.
What we offer
Inclusive Environment: A supportive, values-driven culture that prioritizes diversity, equity, and belonging.
Professional Community: A growing network of experienced clinicians for collaboration and peer support.
Consistent Referrals: Steady stream of well-matched clients to help grow and sustain your practice.
Clinical Variety: Work with diverse clients using your preferred therapeutic approaches.
Flexible Scheduling: Set your own hours and manage your caseload on your terms.
Clinical Development: Access supervision, peer consults, and ongoing learning opportunities.
Reliable Admin Support: Bi-monthly billing, prompt payments, and compensation for no-shows or late cancellations.
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A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all…
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