Vendor Manager

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Do you thrive on building strong vendor relationships while ensuring seamless network and telecom operations for enterprise clients? Are you ready to take ownership of complex carrier and ISP governance, driving performance and compliance in a highly regulated environment?Long View Systems is seeking an experienced Vendor Manager (Network & Telecommunications) based out of our Edmonton Branch to support a large, regulated enterprise client.

This role is responsible for end-to-end governance of carrier, ISP, and telecommunications vendors, including contract transitions, SLA management, escalation, commercial optimization, and lifecycle coordination across WAN, fiber, telephony, and circuit services.

The Vendor Manager acts as the single point of accountability between the client, Long View, carriers, and internal delivery teams, ensuring operational continuity, financial transparency, and alignment with contractual and regulatory requirements. The role requires someone with a bias for action and accountability.

A Day in the Life:

Act as the primary liaison between our client, Long View, and telecom vendors, ensuring seamless communication and accountability

Manage carrier relationships and contracts administered by Long View on our client's behalf

Oversee contract transitions, renewals, and vendor onboarding/offboarding in compliance with regulatory requirements

Maintain vendor accountability for SLA performance, escalation handling, and service restoration

Own lifecycle management of circuits and telephony services, including adds, changes, and decommissioning

Keep accurate inventory of circuits, services, and dependencies across WAN, fiber, and voice platforms

Partner with Network Operations and Service Transition teams to support provisioning, incident resolution, and change execution

Analyze carrier pricing models and contract terms to secure best-in-market pricing and identify cost optimization opportunities

Validate carrier invoices, resolve billing discrepancies, and support clean chargeback/rebill processes with Finance and Procurement

Monitor SLA performance, lead escalations during service-impacting events, and enforce contractual remedies where applicable

Produce operational and executive-level reporting on vendor performance, cost trends, risks, and optimization opportunities

What You Bring:

7+ years experience in telecommunications, ISP, or network vendor management, preferably in a regulated or enterprise environment

Strong understanding of carrier contracts, SLAs, pricing models, and circuit provisioning

Understanding of service coordination for move, adds and changes

Demonstrated experience supporting commercial negotiations or renewals with ISPs or telecom providers

Proven ability to manage escalations and multi-vendor environments

Strong financial and analytical skills with the ability to interpret pricing, contracts, and invoices

What Makes You Extra Awesome:

Experience supporting utilities, energy, or other regulated industries

Knowledge of Teams Voice, Call Centre as a Service, and unified communications platforms

Background in carrier repatriation or contract transition initiatives

Ability to execute changes via web portals with reduced customer service levels

Understanding of enterprise grade access technologies and services

Why Work at Long View:

Comprehensive benefits package from day one

Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities

Interesting work – Be part of exciting projects while accessing all the latest technologies

Great people and culture

RSP Plan

$92,520 - $121,438 a year Expected Base Salary Range