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IT Support Desktop Support

Desktop Support Analyst

Job in Edmonton, Alberta, Canada
Listing for: Robert Half
Seasonal/Temporary, Contract position
Listed on 2025-12-31
Job specializations:
  • IT/Tech
    IT Support, Desktop Support
Job Description & How to Apply Below

We are recruiting for a Desktop Support Technician for an Edmonton-based client. This is a 5-month contract that requires a valid driver’s license and access to a vehicle. The Desktop Support Technician provides Tier 1 and Tier 2 technical assistance to staff across Edmonton and Northern region locations. Reporting to the Director of Finance, IT and Infrastructure, this role supports day-to-day IT operations including troubleshooting, user setup, device maintenance, and ensuring a secure and efficient technology environment.

Key Responsibilities

  • Provide Tier 1 and Tier 2 support for desktops, laptops, printers, mobile devices, and network connectivity
  • Resolve help desk tickets via phone, email, and in-person support
  • Troubleshoot Microsoft 365 tools including Outlook, Teams, SharePoint and One Drive
  • Support Windows 10 and 11, password resets, MFA setup, and account access through Entra  Active Directory
  • Configure and maintain user devices, install standard software, and coordinate escalations with internal teams or vendors
  • Support onboarding and offboarding including account setup and device preparation
  • Maintain asset inventories, equipment logs, and ensure security and patching standards
  • Provide user training and clear technical communication to non-technical staff
  • Contribute to documentation, user guides, and continuous improvement initiatives
  • Assist with IT projects such as software upgrades, device rollouts, and data transitions
  • Travel to multiple Edmonton and Northern region sites to provide onsite support
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