Manager, Software Engineering; eCommerce

Position: Manager, Software Engineering (eCommerce)
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Manager, Software Engineering (eCommerce)

Location:

Burnaby, BC, CA Toronto, ON, CA Vancouver, BC, CA

Jobs by Category:
Technology Solutions

Job Function:
Technology

Status:
Full Time

Schedule:

Regular

Join our team and what we'll accomplish together
We're a product-minded frontend engineering team within TELUS, responsible for our company's digital evolution. We are obsessed with engineering excellence and creating frictionless experiences for TELUS customers and team members. Our team includes a passionate group of full stack developers, testers, UX designers, content practitioners, product owners and other technology experts. Join our team if you are excited about innovation, technical delivery and being part of an amazing team!

As the Technical Manager of the Unified Commerce Platform, you will lead the technical strategy and delivery of our multichannel commerce system, supporting thousands of team members and millions of customers. You'll be responsible for delivering high-quality, scalable, and innovative solutions, overseeing technical architecture, ensuring cross-platform stability, and managing performance metrics. You will champion technical excellence in product development, promote engineering best practices, and support the professional growth of your development team.

You will take ownership of the frontend engineering strategy and program delivery within your area, addressing the needs of customers, stakeholders, and the broader TELUS team. Collaboration with Product, Design, and Operations teams is crucial for the successful delivery of projects that align with our Engineer Excellence objectives. You'll also build and support a highly engaged, performant technical team, and act as a technical mentor and coach to help build a strong and enduring engineering culture orting to the Director of Universal Digital Experience, you will work with cross-functional teams to achieve our engineering excellence targets.

What you'll do:
You are a passionate technical leader who will use your front end development expertise and experience leading engineering teams to guide your team. You can balance day-to-day technical challenges with the demands of a fast-paced agile team. You'll manage the growth and development of a diverse team of developers with varying digital skill-sets and create an environment that fosters technical innovation and where quality code is delivered naturally.

You have the ability to be a technical champion for your team, focused on creating an engaged and strong engineering culture as well as building technical strategy to take us to the next level. You will not be alone! You will team up with eager and supportive partners who aspire to build the best digital products and have a passion for technical excellence.

Strategic Leadership & Digital Transformation

Spearhead digital transformation of TELUS's commerce ecosystem through cloud-native architecture

Lead strategic planning and execution across multiple engineering teams (30+ FTEs and Contractors)

Manage substantial annual budget ($5M+) and resource allocation

Collaborate with Product, Operations, and CIO organization to align technology roadmap with business objectives

Drive organizational change through Agile transformation to achieve faster time-to-market

Technical Leadership & Architecture

Establish and govern enterprise-wide Micro Frontend practices, creating frameworks and delivery models

Build and maintain high-performing Dev Ops practices supporting mission-critical commerce platforms

Lead adoption and implementation of AI-based development methodologies

Leverage advanced tools including Git Hub Copilot, Large Language Models (LLMs), and AI development platforms

Modernize CI/CD pipelines and enhance system reliability through monitoring and automated recovery

Team Management & Development

Manage and develop 20+ team members including FTEs and contractors

Achieve high team retention through focused career development initiatives

Foster innovation and engineering excellence across all teams

Coach and implement Agile methodologies across engineering teams

Drive team adoption of AI-powered development tools and methodologies

What you bring
Required

Qualification:

Bachelor's Degree in Computer Science, Software Engineering, or equivalent practical experience

Required Experience

Minimum 8-10 years of progressive technology leadership experience

5+ years in management roles with large engineering teams (10+ members)

Proven track record in enterprise digital transformation and application modernization

Proven experience with React and development of modern web applications

Strong understanding of software architecture patterns and best practices

Experience managing the full development cycle, from technical requirements, deployment, maintenance through to product optimization

Experience managing multi-million dollar budgets and resource allocation

Required Technical Expertise

Cloud & Platform Engineering:
Deep expertise in…