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Job Description & How to Apply Below
- Work Term:
Permanent - Work Language:
English - Hours:
30 hours per week - Education:
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience:
1 year to less than 2 years Work setting - Computer hardware or software retailer/wholesaler
- Relocation costs covered by employer
- Willing to relocate Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents Supervision
- 1 to 2 people Certificates, licences, memberships, and courses
- Associate Computing Professional (ACP)
- Cisco certified network associate
- Microsoft certified professional (MCP)
- A+ Certification Computer and technology knowledge
- Android
- Security software
- Word processing software
- .NET
- MS Windows
- TCP/IP Security and safety
- Bondable
- Criminal record check Transportation/travel information
- Travel expenses paid by employer Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Manual dexterity
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player Screening questions
- Are you authorized to work in Canada?
- Are you available to start on the date listed in the job posting?
- Are you willing to relocate for this position?
- Do you have experience working in this field? Employment terms options
- Day
- Weekend Financial benefits
- Gasoline paid Other benefits
- Transportation provided by employer
- Parking available
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