Sr. Salesforce certified Administrator to lead advanced administration and configuration of Salesforce platform
Job in
Edmonton, Alberta, Canada
Listing for:
S.i. Systems
Contract
position
Listed on 2026-01-01
Job specializations:
-
IT/Tech
Cloud Computing, IT Support
Job Description & How to Apply Below
Position: Sr. Salesforce certified Administrator to lead advanced administration and configuration of Salesforce platform for our
Sr. Salesforce certified Administrator to lead advanced administration and configuration of Salesforce platform for our Telematics client
Duration
: 3-6 Months
Location: Remote
Start Date: Jan 19th
Responsibilities:
Act as a senior platform owner for Salesforce, responsible for advanced configuration, administration, and optimization across core and extended capabilities (for example, Sales Cloud, Service Cloud, Experience Cloud, Field Service, and Propel PLM).Engage directly with business stakeholders (especially Rev Ops, Marketing Ops, and Support Ops) to understand their needs, clarify requirements at a functional level, and propose configuration-first solutions that align with platform standards and best practices.Triage and assess incoming tickets and requests, quickly evaluating complexity and identifying whether items can be resolved via configuration, require deeper analysis by a BSA, or should be routed to developers for custom development.Serve as a gatekeeper for the delivery team by prioritizing configuration and low/no-code solutions, ensuring that custom development is reserved for use cases that genuinely require it, and advocating for platform-aligned designs.Collaborate with BSAs on solution design, providing input on what can be achieved via configuration, standard features, and managed packages, and helping validate feasibility, effort, and risks for proposed solutions.Configure and maintain Salesforce objects, fields, page layouts, record types, validation rules, flows, approval processes, assignment rules, and other configuration elements to support evolving business processes.Administer and optimize Salesforce Experience Cloud sites and communities, particularly for partner-facing experiences, ensuring they are secure, efficient, and aligned with stakeholder needs.Administer and optimize Salesforce Field Service, including work types, service resources, territories, scheduling policies, and mobile experience, to support field operations and workflows.Support Propel PLM (and similar Salesforce-native products) configuration and maintenance, ensuring alignment between product lifecycle management processes and core CRM processes.Manage and improve operational processes related to ticket handling and SLAs, including ensuring tickets are well-structured, updated regularly, and resolved in accordance with agreed timelines and quality standards.Support data quality and governance by maintaining data integrity (for example, deduplication, data validation, monitoring key data health metrics), and partnering with data stakeholders on improvements.Coordinate and execute administrative aspects of releases and changes, including sandbox management, configuration review, regression checks for admin-owned changes, and deployment of configuration between environments in collaboration with development and release management teams.Evaluate new Salesforce releases, features, and App Exchange products, and assess their relevance and impact on existing processes; prepare recommendations and rollout plans for features that can add value.Develop and maintain clear, user-friendly documentation for configurations, processes, and administrator-run workflows; contribute to training materials and enablement sessions for end users and internal teams.Provide guidance and support to end users, including responding to questions, troubleshooting issues, and helping users adopt new features and processes.Mentor and support other administrators and related team members, sharing best practices in configuration, ticket management, documentation, and stakeholder engagement.Partner with Salesforce developers and architects to ensure configurations align with overall system architecture, integration patterns, and long-term maintainability.Identify opportunities to standardize, simplify, and streamline Salesforce usage across teams and regions, and lead or contribute to initiatives that improve consistency and reduce technical debt.Must Haves:
Salesforce Administrator certificationOne or more advanced Salesforce certifications (for example, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, Field Service Consultant)Experience configuring core Salesforce CRM capabilities (objects, fields, page layouts, record types, validation rules, flows, automation, approval processes, assignment rules, security and sharing).Practical experience configuring and maintaining Salesforce Experience Cloud and Salesforce Field Service in production environments.Familiarity with one or more marketing and support technologies integrated with Salesforce (for example, marketing automation platforms, support tooling), and understanding of how they interact with CRM data and processes.Ability to read and work with technical and semi-technical artifacts such as p
rocess/flow diagrams, sequence diagrams, and data models
, and to use these in collaboration with BSAs, developers, and…
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