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IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Healthcare SaaS support experience can help Nestmed clinicians resolve technical issues remotely from Canada during 1 pm to 9 pm EST.
This Customer Support Specialist role centers on dependable assistance for clinicians, staff, administrators, and enterprise agency clients. You will manage Zendesk conversations, diagnose issues, explain solutions in plain language, and provide engineering with actionable context. Familiarity with home health workflows, EHR or EMR systems, and healthcare SaaS is valued.
Key Responsibilities:- Support clinicians and administrators across multiple Zendesk channels
- Troubleshoot account configuration, login, audio, and application issues
- Maintain response quality while managing heavy support volume
- Follow escalated issues through resolution for affected users
- Partner with Customer Success on consistent support delivery
- Three or more years in technical support or client-facing roles
- Experience supporting non-technical users through high-volume queues
- Familiarity with home health, EHR, EMR, intake, or charting workflows
- Ability to explain technical issues plainly to nurses
- Working knowledge of Zendesk or comparable ticketing software
Bring healthcare context, calm troubleshooting, and clear communication to Nestmed’s remote clinician support team.
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