Pursuit Center Supervisor

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

ROLE & RESPONSIBILITIES

The Pursuit Adventure Center (PAC) department principally assists all guests by providing information on Pursuit Banff Jasper attractions and services, as well as promoting, selling and making bookings for all of our related products and services. In addition to attractions, the PAC also hosts a retail store that this position will directly oversee with support from the retail operations team. The Guest Services Supervisor primarily runs and oversees the daily operation of the PAC, ensuring PAC operation is fully functional with support from Hotel Front Desk Agents to cover days off.

In addition to PAC, you will be required to perform some basic Front Desk duties when needed by ensuring guests receive the best service possible from our property. You might provide guests with their requested room, address their needs, and resolve any complaints they may have throughout their stay.

.

This is a multi-faceted position and can include any, or all, of the following:

• Ensure that each member of the Jasper PAC operations provides an interactive and professional product, attraction and retail sales or resolution experience
• Work collaboratively with the Retail & PAC Manager, Banff Outlets to deliver seamless and integrated service
• Work collaboratively with Maligne Valley Retail Manager to ensure retail products are stocked and merchandised correctly
• Ensure that all attraction and retail targets are being maintained; help with the implementation of promotional items
• Maintain an excellent relationship with affiliates
• Work closely with the central reservations dept as it relates to booking practices and product knowledge
• Ensure a memorable and positive experience for our guests through implementing and delivering the standard operating policies and procedures as they relate to the PAC operations, safety and employee engagement standards and practices
• Act as the "on the floor" daily operations, then providing any needed support to Guest Experience agents who cover your days off as required
• Operate as a sales agent fulfilling shifts required during the operating week
• Effectively deal with any service recovery issues that may arise with support as required from the central reservations dept or Maligne Lake guest services office, reporting larger issues to management
• Complete according daily/ weekly sales tracking reporting
• Part of a larger adventure centre team, ticket agent staffing will be managed and shared between Hotel Front Desk and the Jasper PAC office location. This will involve scheduling collaboration with the Hotel Front Desk operation
• Responsible for daily cash handling practices and safeguards, including proper use of POS stations, cash floats, change orders and cash-outs
• Coordinate with the Jasper attractions guest services teams as to FIT activity scheduling needs to ensure visitation maximization.
• Ensure according retail inventory/fixtures are well stocked and clean at all times

REQUIRED SKILLS & QUALIFICATIONS

• Previous supervisory, point of sale, cash handling & reconciliation experience, required
• A strong hospitality-focused approach with a natural ability to proactively listen and empathize with guests and staff
• A passion for coaching and developing employees with a proven track record of "safety 1st practices
• Mature, energetic, dependable and self-motivated team player with a high attention to detail
• Ability to take initiative and follow through on tasks needing attention
• Adaptable to a changing work environment and different tasks
• Enthusiastic and outgoing personality, ability to use this to engage with guests and in resort operators
• Competent administrative skills with proficiency in Microsoft Office applications
• A self
  -starter who is comfortable working in a fast-paced, high-pressure environment without direct supervision
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepare for all season weather (snow, rain, wind, hail)
• Class 5 driver's license (clean abstract) an asset

The starting wage for this role is $22.00/hour.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.

Thoughtfully united by their unique power to…