Follow Up Support Worker

WHO WE AREThrough the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life.

By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision. Are you a Social Worker Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust.

Our community comes from all walks of life and so do we. Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.
Currently, Bissell Centre is looking for an individual wanting to join our Housing Services team. Are you ready to be our Follow-Up Support Worker and make an impact in our community?
Job Purpose
The Follow-up Support Worker provides intensive case management (ICM) to Homeless to Homes participants. The Follow-up Support Worker assists participants to re-connect to their community and become more independent through participant-centered and strength-based goal setting. The efforts of the Follow-Up Support Worker is evidence based and designed to enhance long term housing stability.
Duties and Responsibilities
Program Delivery Maintain an active caseload of up to 20 Homeless to Homes participants
Ongoing support for participants to construct/review/revise and achieve life goals
Support participants with life and daily living skill development as well as socio-recreational interactions in their community.
Provide transitioning levels of supports to participants starting with initial intensive support and moving towards independence and discharge planning
Ongoing Bi-weekly Supervisions and Weekly group case review (ICM) of participant’s evolving journey toward housing stability and program exiting.
Assist participants with troubleshooting issues as they arise including rent payments, third party payments and/or utility bills, ensuring taxes are completed and teaching budgeting skills as necessary.
Assist team members with evictions/re-housing planning, debriefing, and vacation coverage as required
Ensuring fiscal prudence for expenses related to evictions, re-housings, and other program related expenditures.
Provide continual support to landlords and mediate effectively on behalf of the participant as required
Coordinate or attend case conferences with participants and/or their service providers and support networks as required
Conduct ongoing comprehensive global assessments with participants
Monitor and support participants with pest management as needed
Working alone is required, as is familiarity with working alone and following safety protocols Financial Manage and record accurate expenses for all participant start-up costs
Fill out Rental Assistance forms and hand over to designated Rental Assistance Program (RAP) administrator;
Ensure 3rd Party Payments (AISH/SFI) are set up for participant
Follow internal financial policies for cheque requests
Maintain accurate mileage and expense logs for reimbursement General and Administrative Maintain accurate electronic case notes, computer records, program information, and critical incident reports in a timely fashion
Maintain a current and accurate Participant file for each participant.
Provide latest program information & updated statistics and any other…