AV Resource Coordinator

Senior Resource Coordinator

Location:

Egham
Salary: £28,000 - £33,000

We are recruiting on behalf of a leading global AV integrator for an experienced Senior Resource Coordinator to join their support services team in Egham. This role is fully on site with a potential of hybrid.

This role is responsible for managing the schedules and deployment of Field Service Engineers within an SLA-driven environment, ensuring high levels of service delivery, operational efficiency, and customer satisfaction.

Key Responsibilities

Manage engineer scheduling for reactive, planned, and quoted works

Oversee PMVs and engineer utilisation

Act as the key link between the Service Desk and Field Service Engineers

Ensure SLAs, KPIs, and service standards are consistently met

Maintain accurate ETAs and updates within the CRM system

Manage engineer holidays, absences, and capacity planning

Support service improvement initiatives and handle escalations

Key Skills & Experience

Proven experience in resource coordination or service scheduling

Strong organisational skills and attention to detail

Confident communicator with a customer-focused approach

Experience using ticketing systems and CRM platforms (Dynamics preferred)

AV, VC, or technology services background advantageous