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AV Resource Coordinator
Job in
Egham, Surrey County, TW20, England, UK
Listed on 2025-12-30
Listing for:
Prospero Integrated
Full Time
position Listed on 2025-12-30
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Senior Resource Coordinator
Location:
Egham
Salary: £28,000 - £33,000
We are recruiting on behalf of a leading global AV integrator for an experienced Senior Resource Coordinator to join their support services team in Egham. This role is fully on site with a potential of hybrid.
This role is responsible for managing the schedules and deployment of Field Service Engineers within an SLA-driven environment, ensuring high levels of service delivery, operational efficiency, and customer satisfaction.
Key Responsibilities- Manage engineer scheduling for reactive, planned, and quoted works
- Oversee PMVs and engineer utilisation
- Act as the key link between the Service Desk and Field Service Engineers
- Ensure SLAs, KPIs, and service standards are consistently met
- Maintain accurate ETAs and updates within the CRM system
- Manage engineer holidays, absences, and capacity planning
- Support service improvement initiatives and handle escalations
- Proven experience in resource coordination or service scheduling
- Strong organisational skills and attention to detail
- Confident communicator with a customer-focused approach
- Experience using ticketing systems and CRM platforms (Dynamics preferred)
- AV, VC, or technology services background advantageous
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