AV Resource Coordinator

Senior Resource Coordinator

Location:

Egham
Salary: £28,000 - £33,000

We are recruiting on behalf of a leading global AV integrator for an experienced Senior Resource Coordinator to join their support services team in Egham. This role is fully on site with a potential of hybrid.

This role is responsible for managing the schedules and deployment of Field Service Engineers within an SLA-driven environment, ensuring high levels of service delivery, operational efficiency, and customer satisfaction.

• Manage engineer scheduling for reactive, planned, and quoted works
• Oversee PMVs and engineer utilisation
• Act as the key link between the Service Desk and Field Service Engineers
• Ensure SLAs, KPIs, and service standards are consistently met
• Maintain accurate ETAs and updates within the CRM system
• Manage engineer holidays, absences, and capacity planning
• Support service improvement initiatives and handle escalations

• Proven experience in resource coordination or service scheduling
• Strong organisational skills and attention to detail
• Confident communicator with a customer-focused approach
• Experience using ticketing systems and CRM platforms (Dynamics preferred)
• AV, VC, or technology services background advantageous