Customer Success Manager - Consultancy

Are you looking for an exciting new opportunity? Join a provider of IoT connectivity and management solutions. They specialize in offering secure, reliable connectivity for various devices across industries such as transportation, healthcare, smart cities, and utilities. The organisation's services include SIM management, network monitoring, and data analytics, allowing businesses to efficiently manage their IoT deployments.

They are currently seeking for a Customer Success Manager to join the team. If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities:

• Process and manage customer SIM card orders accurately and efficiently.
• Assist with onboarding and setting up customer accounts and portals.
• Provide first-line support for basic technical and service issues.
• Communicate effectively to maintain strong customer relationships.
• Keep customer data and case records updated in CRM systems.

Skills/Must have:

• Customer service skills
• Technical aptitude - understanding of the IoT connectivity/mobile networks
• Problem solving skills & admin/organisational proficient
• Order & Process management
• Dutch & English speaking

Benefits:

• 8% holiday pay
• 25 vacation days
• Phone + laptop + Lunch provided

Salary:

• €3,000 Gross per month