Adoption Consultant

Organisatie:
Library and Information Services

Societal challenges demand new knowledge. It is the task of the TU/e to develop this knowledge by adapting and changing research and education. At Library and Information Services (LIS) we look ahead, together with our scientists and students, and constantly provide the best possible library and information services to enable the creation of this new knowledge.

About TU/e and Enterprise Service Management

TU/e is an internationally renowned university that trains engineers of the future and pushes the boundaries of science and technology for a better world. Our lively and inspiring campus hosts an international community of more than 4,000 employees, 13,000 students, and nearly 3,000 guests. At the TU/e we believe technology should empower people, not complicate their work. That’s why we’re introducing a cutting‑edge Enterprise Service Management (ESM) platform to transform how we deliver services across the organization.

Our goal: better service for our students, employees and researchers. In the coming year, we will redesign service processes and build a future‑proof ESM platform that sets new standards for efficiency and user experience. Want to be part of this transformation? Join us and help shape the next generation of service delivery at TU/e.

Your role

As our IT Adoption Consultant
, you’ll be the change champion who ensures this transformation is embraced across the business. You’ll guide teams through the transition, making sure the platform becomes a natural part of their daily work.

Your role is all about people, process, and progress.

Together with the Enterprise Service and Process Optimization team
, you will develop strategies to maximize the value of the platform for our departments and user groups.

You will be responsible for designing and executing the full adoption strategy for the ESM platform. This means you will not only develop the strategic approach, but also implement it across all relevant areas, from stakeholder engagement and communication to training and inspiration sessions. In this role, you act as the communicator, facilitator, and motivator, ensuring that the strategy is effectively translated into practice and embraced throughout the organization.

As part of this, you will also set up and coordinate soundboard groups and the key‑user community, working closely with colleagues and key users to gather feedback, share best practices, and continuously improve the adoption experience.

What You’ll Do:

• Lead adoption strategies for the new ESM platform, ensuring a smooth and positive experience for all users.
• Design and deliver engaging training sessions, workshops, and communication campaigns.
• Act as the trusted advisor between IT and business units, translating technical features into real‑world benefits.
• Set up and coordinate the soundboard groups and key‑user community.
• Advise clients on optimizing business processes using the ESM platform.
• Track adoption metrics and continuously improve the experience.

• Higher professional education (HBO) level, in the field of communication and/or business administration.
• You are certified in Prosci Change Management or open to pursuing certification.
• Experience in IT adoption, change management, or digital transformation projects within a large public organization.
• Exceptional communication and stakeholder engagement skills in both Dutch and English.
• Experience in developing and delivering training sessions.
• Someone who sees opportunities, is independent and proactive, driven by intrinsic motivation.
• Organizational sensitivity.
• A people‑first mindset with the ability to inspire confidence and enthusiasm.
• Creativity and adaptability in driving change.
• A team player with a flexible and creative mindset.
• Familiarity with Agile methodologies such as Scrum/KANBAN.

An exciting position within an international yet personal university. You will be surrounded by students on a green campus within walking distance of the central station. In addition to beautiful architecture, you will find varied work spaces and excellent sports facilities.

We also offer you:

• A…