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Global End-User Support Services Leader

Listing for: East West Bank
Full Time position Listed on 2026-11-06
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 140000 - 180000 USD Yearly USD 140000.00 180000.00 YEAR

Job Description & How to Apply Below

East West Bank is seeking an experienced technology leader to serve as Manager of End User Support Services. You will govern and lead a globally distributed workforce providing IT Help Desk, Desktop Services, Executive/VIP Support, and IT Procurement functions across offices and branches.

The role requires building SLAs, KPIs, and governance, with focus on service delivery excellence, customer experience, and regulatory compliance.

We are seeking a motivated Global End-User Support Services Leader to join East West Bank in El Monte, CA, United States.

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.

Learn more about the Global End-User Support Services Leader role in the description above.

We appreciate your interest in this position.

Join East West Bank and contribute to our ongoing work.

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