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Senior Incident & Problem Manager — Banking NOC

Listing for: East West Bank
Full Time position Listed on 2026-11-06
Job specializations:
  • IT/Tech
    IT Project Manager, IT Specialist, IT Support, Disaster Recovery IT
Salary/Wage Range or Industry Benchmark: 115000 - 165000 USD Yearly USD 115000.00 165000.00 YEAR

Job Description & How to Apply Below

Position: Senior Incident & Problem Manager — 24/7 Banking NOC

East West Bank is seeking a Problem & Incident Manager to lead the Problem & Incident Management practice within the NOC, ensuring high availability of critical banking applications and systems. You will coordinate cross-functional teams, drive RCA investigations, and implement durable corrective actions.

In this role you’ll serve as Incident Commander for major incidents, report progress to technology leadership, and help establish scalable governance, metrics, and playbooks to improve service

This is a genuine opportunity to take on the Senior Incident & Problem Manager — 24/7 Banking NOC role at East West Bank.

We would love to welcome a new Senior Incident & Problem Manager — 24/7 Banking NOC to our group in El Monte, CA, United States.

For the Senior Incident & Problem Manager — 24/7 Banking NOC position at East West Bank, we are reviewing applications now.

Position Requirements

10+ Years work experience
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