Preserve Guest Services Assistant II

Preserve Guest Services Assistant II

Open Date: 10/29/26

Close Date: 11/06/26

Salary: $22.81 per hour

Job Type: Regular

Location:

Springs Preserve, 333 S. Valley View Blvd., Las Vegas

For any questions regarding this announcement, please contact LVVWD Recruitment at

Hours of Work: 5/8’s. Thurs-Mon. 7:45am-4:15pm.

The ideal candidate is experience in Blackbaud Altru Point of Sale (POS) applications, including database management and maintenance, troubleshooting system issues, generating reports, optimizing workflows and maintaining overall system performance. The candidate should demonstrate the ability to administer and maintain Blackbaud Altru for ticketing, memberships, constituent records, communication and marketing outreach, and reporting functions. Attention to detail to ensure accurate system set up and operation.

Basic knowledge of financial reporting and data analysis. Be proficient in Microsoft Office;
Strong interpersonal skills to engage with guests and team members effectively while also displaying the ability to handle conflicts and challenging situations with tact and diplomacy.

INTRODUCTION:
Human Resources will screen applications and supplemental questionnaires. Candidates possessing the strongest skills and experience for this position will be forwarded to the hiring department for further evaluation and to determine who will be invited to the formal interview process. The candidate hired will be required to pass a drug screening, background check and may be required to pass a job-related physical evaluation.

Under general supervision, performs or assists in performing admissions, retail operations, merchandising and other guest services activities for the Springs Preserve; assists in supporting Preserve activities such as train rides, demonstrations, exhibit support and other activities and special events; assists guests with membership purchases and renewals; and performs related duties as assigned.

Preserve Guest Services Assistant I is the entry-level class in the Guest Services Assistant class series and may be assigned to perform a variety of guest services duties, including greeting guests, admissions, crowd control and assisting with gift shop operations. This class is alternately staffed with Preserve Guest Services Assistant II and incumbents may advance to the higher level after gaining experience and demonstrating proficiencies that meet the qualifications of the higher class.

Preserve Guest Services Assistant II is the journey-level class in the Guest Services Assistant series. Incumbents are fully trained and independently perform a variety of duties supporting admissions and guest services, gift shop sales, stockroom operations and Preserve special events.

Incumbents at both levels are expected to be customer service ambassadors and demonstrate a high degree of interpersonal skill, sensitivity and commitment in ensuring a high performance, guest service-oriented work environment which supports achieving the Preserve’s vision, mission, objectives and values.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

Greets guests, employees, vendors and other Preserve visitors; sells tickets for groups, educational tours and events at the Preserve entrance gate ticketing window; assists in resolving any entrance bottlenecks or guest entry flow problems; answers questions, gives directions and responds to and resolves guest complaints and issues; suggests changes to improve…