Customer Loyalty Representative - On-site

Customer Loyalty Representative - On-site

Join Clark's Termite & Pest Control as a full‑time Customer Loyalty Team Member. Clark's is a dedicated pest‑control service provider committed to quality, safety, and outstanding customer experience.

Job Summary

As the contact and face of the company, you’ll deliver exceptional customer service, schedule appointments, address billing questions, and ensure every interaction makes customers feel valued.

• A knack for outside‑the‑box thinking and a love of problem‑solving & creativity
• First line to handle a customer's call: answering questions, scheduling services, addressing concerns
• Assist technicians with customer accounts, make outbound calls regarding billing and setting up appointments
• Monitor emails and respond to customers via email in a timely fashion
• Deliver a great customer experience every time
• De‑escalate calls or direct them to the proper department for assistance
• Communicate closely with the field team, managers, sales team, and other departments
• Educate customers on service plans, pest knowledge, and general information on Killingsworth Environmental
• Assist teammates and managers whenever needed

• Practice honesty, integrity, and passion every day
• Assist customers in a friendly, upbeat, and helpful manner
• Resolve a customer's call or email in a timely and accurate fashion
• Communicate and share information professionally and kindly among teammates while following the manager's instructions
• Take initiative to research, investigate, and provide solutions to customer problems
• Use and remain familiar with technology including Microsoft Teams, Outlook, Front, Pest Pac, and other programs used in the Customer Care Center

• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Ability to multi‑task and thrive in a fast‑paced environment
• Strong verbal and written communication skills
• Ability to manage time, prioritize tasks, and maximize performance while remaining customer‑focused

• High school diploma or GED
• Two or more years of administrative/office experience (call‑center experience preferred)

• Medical, dental, and vision insurance plans
• Health Savings Plans (HSA) for qualified medical expenses
• Competitive compensation
• 100% company‑paid life insurance policy
• Paid time off including eight paid holidays
• A peer‑to‑peer employee recognition program

Location:

Columbia, SC (and surrounding areas: Cayce, Irmo, Blythewood).

Work location:

On‑site.