IT Support Officer

IT Support Officer

Hours: 40 hours per week - Days

Salary - £31,000

Location:
Inverness, IV2

Our client is a major UK care provider (240+ care homes and 6 hospitals). The IT Support Officer role is integral to the business, based within the IT Help Desk team.

• First & Second Line Support: Provide direct technical assistance and troubleshooting to employees across multiple sites, primarily over the phone.
• Case Management: Efficiently record, monitor, and follow up on support calls to ensure swift and accurate resolution.
• Escalation: Identify and manage situations that require outsourcing to third-party specialists.
• Autonomy: Interact with users of varying technical knowledge levels, delivering accessible and easy-to-understand advice.

• Project Work: Opportunities to contribute to and work on PC, server, and network update and implementation projects across the business.
• Travel: Occasional travel, including overnight stays, may be necessary.

• Experience &
  
  Skills:
  
  
• Previous experience working in a telephone-based support team environment.
• Experience using remote control technologies for troubleshooting and assistance.
• Outstanding communication skills, enabling the delivery of accessible advice to non-technical users.
• Ability to work proactively and independently without close supervision (self-motivated).
• Confident and friendly telephone manner, with a strong commitment to team play.
• Technical &
  
  Education:
  
  
• Education to SQA Higher Level or equivalent (e.g., A-Level, Level 3 Diploma).
• Comprehensive working knowledge of PCs and Microsoft products (including Windows OS and Office Suite).

• A degree in a numerate subject (e.g., Mathematics, Computer Science, Engineering).
• An understanding of TCP/IP networking concepts.
• Knowledge of smart phone email configuration (iOS/Android).

Interested?

Click to apply