Customer Service Manager

The Customer Service Manager we're after at Public Affairs Institute can build an IL territory from a list of names and a lot of nerve. Pair craft-obsessed drive with 8 years and Public Affairs Institute returns $95,000 - $143,000, an Elgin base, and growth that outpaces the title.

• Turn Public Affairs Institute's trust-based differentiator into a thirty-second pitch
• Hunt for partnership angles no one in Elgin, IL has tried
• Track pipeline performance and report results to leadership each week
• Read the room on every manager call and adjust the close
• Feed sales the Omnichannel Support signals that say a buyer is ready now
• Carry the demo from screen-share to signature in one sitting

• 6 years that taught you which corners can be cut
• Cross-functional ease, from Call Center Operations engineers to CRM Software marketers
• Comfort navigating ambiguity when the brief arrives half-written
• Fluency in CRM Software earned the hard way, not just from a tutorial
• A point of view, held loosely and defended well
• Comfort defending a recommendation in front of skeptics

Public Affairs Institute is a delightfully-weird, customer-obsessed sales marketing company proudly built in Elgin, IL. Inclusion isn't a slogan here; it shapes how we hire, promote, and run every meeting.

Yours for the taking: $95,000 - $143,000, a mentor, a benefits plan, and the room to grow your Call Center Operations and Continuous Learning side by side.

This req breathes: refreshed hours ago and still very much alive.