Head of Facilities Management

Enfield Council is looking for an exceptional leader to take the reins of our Facilities Management (FM) service and shape its future. This is a rare and exciting opportunity to lead a multi-disciplinary team in delivering high-performing, sustainable, and customer-focused services across our corporate estate.

As Head of Facilities Management
, you will lead the strategic direction and operational delivery of a fully integrated FM service using a co-ordinated delivery model. You will ensure excellence across all aspects of Hard and Soft FM, compliance, sustainability, procurement, and transformation, acting as the Council’s lead for the Corporate Landlord function.

£68,490 - £88,014 pa - Permanent full-time contract

Based at Enfield Civic Centre
Hybrid working = 2-3 days a week in the office

• Delivering statutory Corporate Landlord responsibilities, including hard services (building maintenance) and soft services (cleaning, security, etc.) across all corporate buildings and facilities.

• Ensuring the Council’s facilities are safe, clean, compliant, efficient, and fit for purpose, through planned, cyclical, and reactive maintenance programmes.

• Leading and delivering the Council’s ambition to become Net Zero by 2030
  , working with sustainability teams to embed environmental principles in all FM operations.

• Overseeing a combination of in-house teams and external contractors to deliver a high-performing, value-driven FM service.

• Managing a significant budget, including forecasting, recharging, and recovery – ensuring services are delivered on time and within budget, while delivering a target surplus.

• Driving service improvement, innovation, and transformation, establishing and monitoring KPIs, performance metrics, and compliance obligations.

• Developing a high-performing FM team, embedding talent management, staff development, and holding others to account for results.

• Delivering major capital planned works across corporate, housing, compliance, and de-carbonisation programmes.

• Supporting Hard Services and Soft Services managers to ensure day-to-day maintenance, office setups, cleaning, reception, security, and emergency readiness are well executed across all Council sites.

• Provide strong leadership, motivation, and clear direction to the FM team, aligning operations with Council goals and best practice.

• Embed best-in-class technical delivery through a multi-disciplinary in-house function, and drive ambitious transformation of the FM service.

• Develop Council-wide Maintenance & FM policy under the Procurement Guide and Contracts Procedure Rules.

• Champion innovation and collaboration, exploring new delivery models and funding sources (, grants, S106) to optimise service and resource efficiency.

• Lead the Council’s Corporate Landlord technical delivery, driving implementation of the SAMP (2019–2024) and CIPFA Corporate Landlord principles.

• Ensure all FM operations comply with legislation, including the Corporate Manslaughter and Corporate Homicide Act 2007
  , and are formally documented via council compliance systems.

• Oversee risk assessments, statutory inspections, audits, and compliance-related activities across all assets.

• Take overall accountability for timely and comprehensive responses to Freedom of Information requests
  , complaints, and Member enquiries relating to FM.

• Ensure contract and procurement processes follow Council Contract Procedure Rules and relevant industry standards.

• A strategic leader with significant senior-level experience in Facilities Management within a large, complex organisation.

• A strong budget manager and commercial thinker with a proven track record of cost control, innovation, and service improvement.

• A skilled communicator and collaborator with the ability to engage effectively with senior stakeholders, elected members, contractors, and cross-service teams.

• An environmental advocate, passionate about driving sustainability and achieving meaningful carbon reductions.

• A confident decision-maker, able to manage competing priorities while maintaining safety, quality, and compliance.

• An inspirational leader with a commitment to staff development, accountability, and inclusive leadership.