Helpdesk Administrator

Location: Enfield Town
MMP Consultancy are working with a fantastic organisation to recruit a Helpdesk Administrator to join them on a temporary contract based in North London.

We are seeking enthusiastic and experienced administrators or coordinators to apply, who possess exceptional customer service and clerical skills. Ideally someone who thrives in challenging atmospheres and can remain calm under pressure.

Responsibilities:

Raise orders of work by email or phone calls from clients input onto the system ready for allocation. Work with the contracts managers/supervisors to allocate work to operatives on a day to day basis plus the following days' work including emergencies.
Allocate jobs out to sub-contractors using LION/MAINTAIN to create sub-contractor form.
Making appointments with site by phone/email
Where applicable dealing with OOH call outs
Process timesheets ensuring all job numbers are correct and signed off by CM/supervisor. Including inputting data onto accounts spreadsheet, filing timesheets and holiday/ad hoc forms relating to pay
Collate paperwork/photos for each job and file onto systems. Update system daily indicating job status, Chasing up sub-contractors for updates.
Updating WIP report daily to ensure WIP kept to a minimum, creating weekly WIP reports for the CM's. Updating tracker on daily basis with all new jobs
Analyse every job that passes through the system ensuring all job sheets, RAMS and materials are with the jobs and uploaded. Challenge operatives and supervisors on accuracy of information given about jobs
Collating weekly/monthly compliance sheets filled out by CM's/Supervisors and operatives
Updating various client systems across all contracts ensuring all documents are uploaded in order for invoicing

Skills/Experience required:

Experience in coordinating and following up on work programmes.
Some experience with high profile legal cases.
Ability to work independently, exercising good initiative and judgement
Excellent written and verbal communication skills