Automotive Service Advisor

Automotive Service Advisor

Epsom (Surrey, South East Region)

£32,000 basic salary - £40,000 OTE / annum is achievable.

• £32,000 Basic Salary – £40,000 with bonuses is achievable.
• Industry leading package.
• Access to Perks at Work discounts.

Act as the liaison between customers and service technicians and be the face of the business when customers come in for service and repair. Meeting and greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections.

• Communicating with customers regarding their vehicle needs.
• Maintaining positive relationships with customers to ensure repeat and return customers.
• Using online bookings, phone calls, and in-person interactions to schedule and book appointments, vehicle drop-offs, and pick-ups with customers, using in-hours and manufacturer systems and processes.
• Keeping customers updated about the status of their vehicle through the workshop.
• Liaising with technician colleagues about vehicle statuses, and ensuring vehicles will be ready for customer on time.

• 2 years recent experience working as a Vehicle Service Advisor.
• Understand the importance of the EVHC process.
• Be focused on delivering a great customer experience.
• No more than 3 employers in the last 6 years.

Had no more than 3 employers in the last 6 years.

Together with a generous rewards and structured approach to training and development, this role offers real job security and every opportunity to progress.

If we have not responded to your application within 5 working days, please assume that on this occasion your application has not been successful.

Candidates must be eligible to work in the UK without restriction.