Field Service Technician - Liquid Handling

Field Service Technician - Liquid Handling

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We are looking for a Field Service Technician to join our team based around the North of England and surrounding areas. You will have some technical skills in electrical, electronics, mechatronics or comparable experience.

Join our Liquid Handling department as a Field Service Technician, where you'll play a crucial role in servicing, repairing and calibrating single and multichannel pipettes at customer sites. Your commitment to delivering exceptional customer service will be key as you cover North of England and into Scotland.

We actively consider applicants from different disciplines who bring transferable skills in diagnostics, servicing electromechanical equipment, and customer support. Full training on laboratory standards, pipettes and our processes will be provided.

The team consists of 2 Engineers and we are looking forward to shaping the future with you.

This position is available full time. You will be working in the field and ideally living near Leeds or the surrounding counties.

• Perform on-site maintenance, calibration, repair, and functional testing of pipettes
• Manage on-site maintenance, testing, and troubleshooting of pipettes, diagnosing errors and determining effective solutions
• Produce detailed service reports and issue certificates of analysis promptly
• Ensure compliance with GMP, ISO, and UKAS requirements and internal SOPs
• Collaborate closely with the technical team, sharing insights across the organisation
• Act as a trusted partner to customers, building strong relationships and driving satisfaction and customer retention

• Experience with laboratory equipment or other technical equipment is beneficial but training will be provided
• Field service experience in pharmaceutical, biological or chemical industries is desirable, though candidates from manufacturing, electronics and other sectors are welcome to apply
• Experience working with industry standards such as UKAS, ISO or equivalent would be preferable
• Strong troubleshooting, testing and servicing skills
• Ability to work autonomously, adapt to changing schedules and travel as needed
• Customer focused communicator who can explain technical issues clearly and professionally
• Hold a valid UK driving licence

In order to commence working with us, the successful candidate must have the right to work in the UK.

• Technical Training:
  Comprehensive technical training on Sartorius systems and laboratory compliance
• Making an impact right from the start:
  Comprehensive onboarding, including a virtual online platform – even before joining
• Welcoming Culture:
  Experience a welcoming culture characterised by mutual support, team spirit and international collaboration
• Health & Well-Being:
  Wide section of health and well-being support such as healthcare plans and health assessment services

Attractive Working Conditions

• 37.5 hours working week
• 25 days annual leave plus public holidays
• Annual option to buy, sell or carry over annual leave
• Free parking on site
• Free hot and cold drinks at Sartorius sites
• Fully Expensed Company Vehicle and Fuel Card

• Competitive benefits package, including:
• Private Medical Insurance
• Private Dental Insurance
• Group Life Assurance
• Travel Insurance (Employee Paid)
• Salary Sacrifice Health Assessment Service
• Salary Sacrifice Cycle to Work Scheme

• Group Personal Pension Plan
• Group Income Protection
• Salary Sacrifice Will Writing Service

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.