Bank Receptionist

Our Out of Hours service plays a vital part in ensuring patients across Surrey receive timely, compassionate and efficient support when they need it most. As a Bank Receptionist, you’ll be the first point of contact for patients, clinicians and visitors across our Cranleigh, Guildford and Epsom bases, helping to keep the service running smoothly during evenings and weekends. Working across multiple sites, you’ll provide a calm, professional and welcoming presence, ensuring that every patient interaction reflects our commitment to high‑quality care.

You’ll support clinical teams, manage essential administrative tasks and help maintain a safe, organised environment during busy periods. This is a flexible bank role ideal for someone who thrives in a fast‑paced setting, enjoys variety and takes pride in delivering excellent customer service. If you’re reliable, confident and motivated by helping others, you’ll find this role both rewarding and meaningful.

Locations and shift patterns:

• Cranleigh Base – Cranleigh Hospital, High Street, Cranleigh, Surrey GU6 8AE
  – Weekend shifts
• Guildford Base – Royal Surrey County Hospital, Egerton Road, Guildford, Surrey GU2 7XX
  – Weekend morning shifts
• Epsom Base – Epsom General Hospital, Dorking Road, Epsom, Surrey KT18 7EG
  – Weekday evenings & weekend morning shifts

• Greeting patients and visitors, ensuring a warm, professional and reassuring first point of contact.
• Managing patient check‑ins, appointment information and essential administrative tasks to support clinical teams.
• Handling telephone enquiries, directing calls appropriately and maintaining accurate records.
• Supporting clinicians with coordination of patient flow, ensuring waiting areas remain safe, tidy and well‑organised.
• Maintaining confidentiality at all times and adhering to all relevant policies, procedures and data protection requirements.
• Working flexibly across Cranleigh (weekends), Guildford (weekend mornings) and Epsom (weekday evenings & weekend mornings) depending on service needs.
• Assisting with incident reporting, documentation and general operational support during Out of Hours periods.

• Strong communication and interpersonal skills, with the ability to remain calm and professional under pressure.
• Excellent organisational ability, attention to detail and confidence using IT systems.
• A caring, patient‑focused approach with the ability to handle sensitive situations discreetly.
• Reliability, flexibility and a willingness to work across multiple sites and shift patterns.
• Previous reception, customer service or healthcare experience is beneficial but not essential – what matters most is your attitude, adaptability and commitment to high‑quality service.
• A team‑focused mindset, with the confidence to support colleagues and contribute to a positive working environment.

Successful candidates will demonstrate:

• Excellent communication skills and the ability to handle enquiries courteously.
• Good organisational skills and proficiency with common IT systems.
• Ability to maintain confidentiality and comply with data protection policies.
• Readiness to work flexible hours across the three sites.
• Positive attitude and willingness to support the Out of Hours service.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.