Food Service Assistant - Term Time

Food Service Assistant

Location: Ashtead Park, Surrey

Contract: Full Time, Permanent

We are a day and boarding co‑educational school catering for 950 students and teachers daily, offering breakfast, lunch, supper, tuckshop twice daily, a 6th form café, internal and external hospitality. The role may be term‑time only, term‑time plus 4 weeks or 52 weeks, operating 7 days a week.

• Prepare food for service, following good hygiene and safety practices and to the standard specified.
• Ensure the kitchen is left clean and tidy to the required standard of the Chef Manager or to the Hygiene standards set by the company / Client.
• Clear, clean and store away any food, beverage or equipment required for special functions.
• Restock and replenish stocks and consumables as required during service periods, to achieve optimum customer service delivery.
• Operate cleaning, dishwashing equipment. Properly clean and store equipment, service, preparation, and storage areas.
• Complete all / any necessary cleaning/hygiene duties.
• Interact and acknowledge all customers and client staff.

• Attend all staff meetings as required.
• Ensure compliance with all policies, legislation, and company procedures to promote a professional and flexible approach.
• Wear the correct uniform neatly and cleanly at all times.
• Perform necessary food temperature checks in the service and associated areas.
• Carry out all reasonable requests of the management.
• Be conscientious of Health & Safety and report any hazards to the manager.
• Show key personal skills and attributes: previous experience in a busy kitchen (preferred), fresh food preparation, customer service experience (preferred), teamwork, listening, initiative, impeccable personal presentation, hygiene, behaviour towards others, and a food hygiene certificate (preferred).
• Be adaptable, flexible, reliable, honest, and demonstrate an open, attentive approach to customer service.
• Willingness to learn new skills and take responsibility.
• Ability to manage moderate heavy lifting, carrying, and pushing.

• Reasonable understanding and use of spoken English.
• Reasonable written English and reading skills.
• Preferred similar experience in customer and/or food preparation environment.

• Wider wallet scheme (discounts at major retailers, restaurants, gyms, etc).
• Free meals on duty.
• Volunteer leave – up to one day per year.
• Enhanced maternity, paternity, and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well‑established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.

Thomas Franks is a founder‑led, fresh‑food catering business focusing on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients and our people are paramount to our daily success.

All applicants must demonstrate that they have the Right to Work in the UK to be considered for this role. An enhanced DBS, identity, and reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly.

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion. We invite applications from groups who are currently under‑represented, because greater diversity leads to exceptional results and a better working life.