Sales Executive; Drift Bridge Volkswagen

Job Title:

Sales Executive

Location:

Drift Bridge Volkswagen About the Role

We are seeking a dynamic and driven Sales Executive to join our expanding team at Drift Bridge Volkswagen. This role is integral to our dealership's success, offering an opportunity to represent a leading automotive brand while delivering an exceptional customer experience. As a Sales Executive, you will be responsible for guiding customers through their car‑buying journey, from initial enquiry to final handover, ensuring they receive expert advice and a seamless service.

This position is ideal for someone with a passion for sales, whether you come from a retail background or have experience in the automotive industry.

The Sales Department operates seven days a week including some public holidays. Based on 45 hours per week, Sales Execs are required to work every Saturday and Sundays / Bank holidays by Rota (currently 1 in
3) with a day off in the week.

• Customer Engagement
  :
  Provide a warm and personalised experience to all customers, understanding their needs and preferences to recommend suitable vehicles.
• Sales Process Management
  :
  Follow the established sales process, ensuring compliance with company values and industry regulations.
• Product Demonstration
  :
  Conduct vehicle demonstrations, including test drives, highlighting key features and benefits to potential buyers.
• Prospecting and Follow‑Up
  :
  Actively pursue sales opportunities through follow‑up with existing customers and prospecting new leads.
• Sales Administration
  :
  Accurately complete all sales paperwork and ensure timely communication of the next steps to the customer, including finance options, part‑exchange details, and delivery arrangements.
• Customer Relationship Management
  :
  Maintain strong, long‑term relationships with customers through regular follow‑up and providing ongoing support post‑purchase.
• Vehicle Appraisal
  :
  Accurately appraise vehicles for part‑exchange, collaborating with the sales management team to obtain valuations.
• Regulatory Compliance
  :
  Ensure all sales are conducted in accordance with FCA regulations and internal procedures.

We are looking for a motivated individual who thrives in a fast‑paced sales environment. Whether you have previous car sales experience or come from a retail background, you should possess a passion for delivering outstanding customer service. Your ability to build rapport, coupled with a competitive edge and a keen eye for detail, will be crucial to your success in this role.

A full UK driving license is essential, as you will need to drive and demonstrate a range of vehicles.

• Excellent Communication
  :
  Strong face‑to‑face and telephone communication skills, with the ability to engage effectively with customers of all backgrounds.
• Sales Driven
  :
  Ambitious and goal‑oriented, with a proven track record of meeting or exceeding sales targets.
• Customer‑Centric
  : A passion for providing top‑tier customer service, ensuring each customer feels valued and supported throughout their buying journey.
• Organised and Detail‑Oriented
  :
  Ability to manage multiple tasks efficiently, maintaining accuracy in all sales documentation and processes.
• Team Player
  :
  Collaborative mindset, willing to work closely with colleagues to achieve overall business goals.
• Technical Savvy
  :
  Comfortable with using digital tools and platforms for sales presentations, customer communication, and record‑keeping.
• Professionalism
  :
  Well‑presented, reliable, and committed to upholding the company's reputation for excellence.

Founded in 1936 by the Frost family, Drift Bridge Group has grown from a single Epsom‑based showroom into a thriving family‑run business. Since 1974, we have proudly represented Audi and Volkswagen, expanding our operations to include a second Epsom showroom in 1999, an additional Audi branch in Walton in 2006, and our Trade Parts Specialists (TPS) division in Chessington (2013) and Guildford (2016).

Today, in its third generation of family ownership, Drift Bridge Group remains a privately‑owned dealership, supplying new and used Audi, Honda and Volkswagen vehicles. Our commitment extends beyond…