Card Service Specialist

Description

The Card Services Specialist I supports the administration and servicing of the credit union’s debit and credit card programs. This role provides operational support to both internal staff and external members by handling card related inquiries, transactions processing, disputes, and maintaining accurate records. The position is responsible for ensuring card services activities are completed in accordance with established procedures, service standards, and regulatory requirements.

Join Our Team at Del Norte Credit Union!
We’re more than a financial institution, we’re a community. Guided by our mission of Improving Lives and vision of being Authentically New Mexico, we embrace Del Norteño Pride, reflecting our commitment to community, culture, and connection. Recognized as a Platinum-Level Family Friendly Business, we value People Focus, Collaboration, and Continuous Learning.

Location

Espanola, NM

Essential Functions & Responsibilities:

• Provide prompt, professional service regarding debit and credit card inquiries via phone, email, and internal channels.
• Perform tasks associated with account adjustments, file maintenance, research, and resolution in support of complex debit, credit, and ATM card disputes and chargebacks within established regulatory and departmental time frames.
• Support Business Card Services, including opening new business card accounts, processing adjustments, and completing related file maintenance, research, and resolution activities.
• Process and maintain card servicing activities such as card issuance, reissuance, activation, closures, and account updates.
• Monitor and respond to fraud alerts, escalating suspicious or high-risk activity in accordance with procedures.
• Maintain accurate records and documentation within card systems, core processing systems, and case management tools.
• Ensure all activities are completed in compliance with credit union policies, card network rules, and applicable regulations.
• Collaborate with internal departments (e.g., branches, contact center, fraud, and operations) to resolve issues and support card program operations.

Salary

Level I: $18.45 – $23.06 per hour

Level II: $20.49 – $25.62 per hour

New hires are typically brought in between the range minimum and maximum based on qualifications, internal equity, and budget.

Performance Measurements:

Competencies:

People Focus - Level 1 (Core)
Collaborating with Others - Level 1 (Core)
Continuous Learning - Level 1 (Core)
Attention to Detail - Level 1
Problem Solving - Level 1
Analytical Thinking - Level 1
Decision Making - Level 1
Fraud Detection and Control - Level 1

Benefits:

• Medical, Dental, and Vision Insurance with Del Norte covering up to 85% of employee insurance premiums
• Flexible Spending Account
• 401(k) with up to a 7.5% company match
• Company-paid Life Insurance and Disability coverage for eligible employees
• Generous PTO, sick leave, paid holidays, volunteer hours, and Mental Health Days
• Employee Assistance Program with free counseling resources
• Tuition reimbursement
• Wellness benefits including a free gym membership
• Employee loan and banking discounts
• Flexible Spending Account
• Ongoing learning and development opportunities.
• Spanish Speaking Incentive

Requirements

Experience:

One to twelve months of similar or related experience preferably gained working in a financial institution.

Education:

A high school education or GED.

Interpersonal

Skills:

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other

Skills:

Microsoft Office Suite (Intermediate)
Credit Card…