Helpdesk Administrator

Helpdesk Administrator

Location - Romford

Salary - 25,000 - 35,000

Co ordinating reactive and planned electrical and mechanical maintenance, diary management and updating our clients Coins CAFM system.

• Act as the first point of contact for clients, logging and managing service requests, queries, and complaints.
• Create, schedule, assign, and monitor work orders, ensuring works are prioritised and completed within SLAs.
• Coordinate planned maintenance, reactive works, and engineer/subcontractor resources.
• Maintain accurate records of service requests, work orders, maintenance logs, and compliance documentation.
• Ensure compliance with company procedures and industry regulations, producing SLA and performance reports.
• Maintain clear communication with clients, service teams, and subcontractors, providing regular progress updates.
• Support continuous improvement, identifying process inefficiencies and assisting with system enhancements.

• Previous experience in a busy construction environment.