Head of Product Design

We believe in better. And we make it happen. Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

Within Commerce Design, this role supports the Head of Design responsible for Checkout, Activation, and Manage experiences, working closely with the Heads and Leads responsible for Hooks & Storefronts, and Commerce Foundations to create end to end experiences. It does not have people management responsibilities. Hiring manager sits in Philadelphia.

• Actively mentor junior, mid-level and senior designers, fostering growth, empathy, and shared responsibility to support team health.
• Provide thoughtful, actionable feedback and direction across UX and UI disciplines throughout the full design lifecycle, cultivating a collaborative and inclusive design culture.
• Champion best practices and elevate design thinking through leadership, example, and active contribution.
• Lead core and experimental projects, consistently raising the bar through hands‑on execution and strategic initiative.

• Own and drive medium‑term design strategy, managing multiple projects simultaneously, shifting between direct design work and oversight roles.
• Prioritise effectively to maintain momentum and deliver outcomes across complex, multi‑platform efforts.
• Maintain a strong professional presence and clearly articulate design rationale to diverse stakeholders with credibility and professionalism.
• Collaborate closely with cross‑functional partners in product, engineering, and business to drive outcomes.

• Recent experience working either (preferably) as a Lead, or as a Senior
  , clearly ready to make the step to Lead.
• Experience leading multi‑platform design projects (native mobile, web, tv experience a plus) with a hands‑on approach, working in collaboration with product and engineering teams.
• Proven ability to manage multiple design projects simultaneously, shifting fluidly between hands‑on design and strategic oversight of other designers. Ability to resolve ambiguity and maintain momentum to deliver outcomes.
• A portfolio that highlights advanced UX/UI design expertise, demonstrating strong problem‑solving skills and adaptability across new domains, as well as proficiency in leading design tools such as Figma and Adobe Suite. We need to see samples of documentation across the design process, including artifacts such as user journeys, detailed flows, wireframes, and polished high‑fidelity designs.
• Excellent presentation skills, with the ability to tailor delivery appropriately to audience.
• Experience designing complex, data‑driven user flows and scenarios; commerce experience a plus.

Organization:
Global Design, within the Global Product Organization (GPO)

We design the experience at the heart of the home, weaving multiple vertical products into a single horizontal platform for partners, and a world‑class in‑home experience for customers.

Our full‑stack design team encompasses UX & UI designers, industrial designers, content strategists and writers, user researchers, software engineers, and so much more - all focused on quality in even the tiniest details, so the sum total of the in‑home experience is excellent for all customers.

The Commerce Design team sits within Global Design. We are a team of about 15 people across the US and UK who are responsible for in‑product commerce experiences globally across Comcast, Sky and various syndication partners.

We build a scalable, world‑class commerce ecosystem extending across TV interfaces, mobile apps, and web. As systems thinkers, we simplify complex challenges to create intuitive customer experiences. Grounded in user research, we balance customer needs with business goals and data insights to deliver effective solutions.

• Sky Q, for the TV you love all in…