Application Support Specialist ERP, N

Job Description

Application Support Analyst (ERP) required to join an innovative and fast‑paced IT Service Desk just North of Chelmsford paying up to 43k, it is an office‑based position. You will take ownership of the support, maintenance, and continuous enhancement of the primary enterprise applications such as Kerridge, SAP, Oracle, MAM, Dynamics, or Epicor. You will collaborate closely with various business units to guarantee the stability, performance, and operational efficiency of all applications, proactively addressing issues and driving continuous process improvements.

This position demands a hands‑on technical approach blended with a steadfast dedication to superior service delivery. Beyond ERP, you will also contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring a cohesive and dependable technology experience for all internal users.

You must have experience supporting ERP systems, SQL databases, and workflow skills.

• Serve as the subject‑matter expert for the day‑to‑day operation and maintenance of the ERP platform.
• Conduct in-depth investigation and resolution of system issues, including data integrity problems, workflow failures, and user permission inquiries.
• Manage technical escalations, system updates, and third‑party vendor relationships.
• Translate functional business requirements into effective system configurations or enhanced processes.
• Partner with stakeholders in Sales, Finance, Operations, and Warehouse teams to optimise their application usage.
• Identify opportunities for and lead the implementation of minor system optimisations, automation, and process refinements.
• Provide robust support for other critical business systems utilised across the organisation.
• Assist in maintaining the integration points between the ERP and associated systems (e.g., Accounting, CRM, Inventory tools).
• Maintain accurate and clear technical documentation covering processes, configurations, and application architecture.
• Act as the escalation point for complex technical or application‑related incidents.
• Deliver professional, timely, and user‑centric support to all staff, fostering a positive service experience.
• Cultivate effective relationships across departments, establishing yourself as the go‑to partner for application support.
• Develop and deliver training and onboarding materials for new and existing ERP users.
• Offer expertise and support for the Microsoft  environment (Teams, Outlook, SharePoint, One Drive).
• Manage user accounts and licensing within Active Directory and Azure AD.
• Contribute to broader service desk functions, including basic endpoint troubleshooting, access control, and IT compliance checks.
• Participate in IT project delivery, focusing on software upgrades, new system rollouts, and integration initiatives.
• Perform root cause analysis on persistent problems to recommend and implement lasting solutions.
• Stay current with emerging ERP technologies and identify ways to enhance user satisfaction and system capability.

• Proven track record in troubleshooting and supporting ERP or complex business applications.
• Prior experience with ERP systems such as SAP, Dynamics, or a similar platform is highly beneficial.

• Solid grasp of data flow, system integrations, and support processes.
• Familiarity with the Microsoft 365 ecosystem, Windows Server, and Active Directory.
• Proficiency in scripting languages like SQL or Power Shell is a distinct advantage.

• Exceptional communication and interpersonal skills, with the ability to support users across all organisational levels.
• A strong commitment to service excellence and ownership—dedicated to providing dependable, prompt support.
• The ability to distil complex technical concepts into simple, understandable explanations.
• Highly organised, self‑driven, and effective at prioritising a varied workload.
• Comfortable operating independently and contributing collaboratively as part of a larger team.

• In‑depth working knowledge of ERP customisation, reporting, and user administration.
• Understanding of business functions such as sales order processing, inventory control, warehouse management, and EDI within an ERP context.
• Familiarity with ITIL principles for service delivery and experience using ticketing systems (e.g., Halo, Zendesk, Service Now).