IT Support Tier 2

Tier 2 IT Support Position Open Now! Apply today!
Join a stable, growing 3PL as a IT Administrator In this role you will assist in handling and maintaining the IT systems, networks, and user support to ensure smooth operations. This entry-level role involves troubleshooting, system monitoring, and learning advanced IT administration tasks while supporting the IT team.

Note:

a valid license and reliable personal vehicle is required for travel between locations

$25 to $28/hour
Pay every Friday!

To be successful in this role you will bring:
Associate’s or Bachelor’s Degree in information Technology, Computer Science or related field or equivalent experience

Experience:

2 to 4 years of Tier 1 and Tier 2 IT experience, internships or certifications may substitute
Familiarity with Windows environments
Basic knowledge of networking (TCP/IP, DNS, DHCP) o

Experience with Active Directory, Microsoft 365, or similar tools. o Understanding of virtualization (e.g. VMware, Hyper-V) is a plus
Certifications (preferred but not required (CompTIA A+, Network+, Security+, and certified Microsoft Azure Administrator Associate or Cisco CCNA.

Soft Skills:

Strong problem-solving, communication, and teamwork skills; ability to learn quickly and adapt to new technologies.

What will you be doing:

System Maintenance:
Assist in installing, configuring, and updating hardware, software, and operating systems.
Network Support:
Monitor network performance, troubleshoot connectivity issues, and assist with network configuration (e.g. routers, switches).
User Support:
Provide Tier 1 and 2 help desk support, resolving issues like password resets, software access, and hardware malfunctions.
Security:
Implement basic security measures, such as updating antivirus software, applying patches, and monitoring for threats.
Backups:
Assist in performing and verifying data backups and disaster recovery procedures.
Documentation:
Maintain accurate records of IT assets, configuration, and support tickets.
Hardware Management:
Set up workstations, peripherals, and mobile devices, diagnose and repair basic hardware issues.
Software Support:
Install and troubleshoot applications ensuring compatibility with existing systems.

Collaboration:

Follow IT policies and procedures including data privacy and cybersecurity standards.
This position is not limited to the above and can be modified and expanded as required.

After submitting your resume, you will receive a reach out from our virtual recruiter. Please complete the short questionnaire to set up your application in our system. Your answers will be reviewed by a live staffing consultant and we will contact you if you are a suitable match for this position.