Technical Support Analyst
Job in
Etobicoke, Ontario, Canada
Listing for:
Onico Solutions
Contract
position
Listed on 2026-01-02
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Technical Support Analyst
The Technical Support Analyst is responsible for providing technical support via phone, email or portal to enterprise customers for their IT issues.
Qualifications
Work Experience
2-4 years of experience in technology support roles2-4 years of experience working in a Service Desk environment is preferredSpecific
Competencies:
Ability to effectively translate technical information and procedures to customersTroubleshooting and analytical skills with capacity to accurately identify and assess problems before providing accurate solutionsDedicated to providing quality customer support to consistently meet customer expectations by providing service beyond expectationExcellent communication, both written and verbal, interpersonal skills with ability to listen effectively, respond appropriately, and maintain mutual comfort level while relating to a diverse group of individualsTeam player with the ability to remain productive within time-sensitive and fast-paced environmentDemonstrate strong service and detail oriented skillsStrong experience and knowledge supporting all Windows Clients, MS Office Products, OutlookExcellent knowledge of computer hardwareKnowledge of TCP/IP, EthernetExperience with configuring computers and mobile devicesAbility to assist with training of Service Desk members and other collaborative activitiesDemonstrate experience with Microsoft productsDemonstrate willingness and ability to increase skill set and willingness to take on additional tasks and responsibilitiesAptitude for technology as well as being an effective team memberKey Responsibilities:
Liaise between resolver and other teams within the organization to provide world class customer serviceProvide technical IT related support to a diverse group of clients via phone, email or portalDiagnose and resolve problems and issues at a more advanced level with focus and attention to detailProvide suggestions for improving Global Service Desk operations and assisting with documentationLog all calls to the Service Desk maintaining complete documentation of problem cause, impact, and resolutionPrioritize problems; escalate high priority requests in a timely mannerDevelop an understanding of the customer’s environment and maintain technical knowledgeFollow-up with clients to ensure resolution is complete and timelyDispatch technical service regarding hardware problemsThis is a short term 4 week contract role located in Etobicoke, ON with a possible extension
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