Service Desk Analyst

Description

This person will be largely focused on resolving password reset tickets for the first several months. This will allow them to get up and running quickly, and help drive down mean time to resolve and first call resolution by providing a quick response on the password reset tickets.

This role will be first level phone support for all end user issues over phone, email, and chat. They are using the Service Now ticketing system. There is also an increase in tickets that are currently aligned to the O365 migration. Other common issues are requests for access, Microsoft issues, break/fix, SAP issues.

0365

Active Directory

This is the perfect position for an entry-level candidate to gain real experience with a global company and add to their resume. They are also willing to look at candidates that have experience doing service desk analyst work in an enterprise environment. Experience with O365 and Active Directory would be ideal.

Skills

Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory, Phone support, Servicenow, Windows 11

Top Skills Details

Help desk,Support,Help desk support,Troubleshooting,Service desk,Customer service,Windows 10,Active directory,Phone support,Servicenow,Windows 11

Additional Skills & Qualifications

customer service acumen

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Evansville, IN.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Evansville, IN.

Final date to receive applications

This position is anticipated to close on Nov 4, 2026.

Workplace Type

This is a fully onsite position in Evansville,IN.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000…