Product Manager, Customer Delivery

Location:

Remote

Location:

Remote (India preferred) Team:
Product Design and Customer Delivery

Reports to:

Head of Product Design and Customer Delivery

Certivo is an AI-native compliance platform for regulated supply chains. Manufacturers face a growing wall of regulatory requirements across materials, trade, cybersecurity, and sustainability, and the way most companies handle it has not changed in twenty years: spreadsheets, email chases, and a scramble when an auditor or a customer asks for proof.

Our AI engine, CORA, automates the work underneath. It collects evidence from suppliers, validates documents against regulatory frameworks across ten compliance categories, and generates audit-ready packages on demand. We are backed by Suffolk Technologies, Pioneer Square Labs, Mayfield, and Ralliant, and we work with global manufacturers across aerospace and defense, automotive, industrial equipment, electronics, and medical devices.

A signed contract is where the real work starts. A new customer arrives with product data spread across two systems, a supplier list nobody has cleaned in years, three frameworks they need covered by a fixed date, and a compliance manager who will be personally accountable if the audit goes badly.

Getting that customer to value takes our compliance engineers, our engineering team, and our product team, all working from the same plan. This role owns that plan.

You lead the customer from kickoff through go-live and into a healthy, growing account. You define what success means for each customer, you coordinate the internal teams who deliver it, and you make sure what customers need shows up in the product. When an account is ready to expand into new frameworks, sites, or business units, you see it first and bring in sales and marketing to act on it.

You don't need to be an engineer. You do need to be comfortable in technical conversations: following how a customer's systems and data fit together, asking the questions that surface risk early, and writing a requirement the engineering team can act on. The people you work with on the customer side will think of you as their person at Certivo.

Every customer gets a cross-functional pod rather than a chain of handoffs. A typical pod includes:

• Product Manager, Customer Delivery (this role), who owns the customer outcome and the delivery plan
• Forward Deployed Engineer, who owns the technical solution and builds what the customer's data requires
• Data Engineers, who handle integrations and data quality
• Compliance Engineers, who own the regulatory logic and validate the evidence

You hold the whole account in view. The engineers go deep on their parts. You make sure the parts add up to what the customer needs, in the order they need it.

• Lead onboarding
  • Run customer kickoff and agree on success criteria, scope, timeline, and owners on both sides
  • Build and run the onboarding plan, from initial data setup and supplier outreach through framework configuration and the first audit-ready output
  • Sequence the work across compliance, engineering, and data teams so the customer sees progress early and often
  • Raise risks to the timeline before they become surprises, and decide with the customer what to do about them
• Own account outcomes after go-live
  • Track how each account is doing against the outcomes it signed up for, including evidence coverage, supplier response, framework readiness, and usage
  • Run regular reviews with customer stakeholders built on real results from the platform
  • Catch accounts drifting off track and lead the plan to recover them
• Coordinate the internal teams
  • Be the single point of coordination for your accounts across compliance, engineering, data, and product
  • Turn customer requests…