Crematorium Administrator

We have an exciting opportunity to join our team as a Crematorium Administrator.

Standard core hours are Monday to Friday, 08:30 to 17:00. However, depending on business needs, you may be required to work between Monday and Saturday, within the hours of 06:00 to 20:00.

You’ll be an integral part of the team, supporting the day-to‑day operation of the Crematorium and providing an outstanding service to families. Working as part of a small team, you’ll provide a courteous, efficient, effective and dignified service to all clients through the arrangement and delivery of funerals, memorialisation and aftercare service.

• 20% colleague discount in our retail shops
• Health & dental cash plans
• 24/7 virtual GP & fitness discounts via Aviva Digicare+ Workplace
• Employee Assistance Programme
• Life insurance & NEST pension
• Financial wellbeing tools & share incentive scheme
• Cycle‑to‑work & Electric Vehicle schemes
• Training & development opportunities

• Manage, support and process all enquiries from members of the public and clients, accurately processing all the necessary arrangements for cremations.
• Be responsible for the diary and all administration systems ensuring the smooth operation of the crematorium.
• Promote, arrange and administer cremation services, memorialisation orders and aftercare services in‑line with, statutory legislation.
• Liaise with and assist funeral directors, clergy/officiants, the bereaved and members of the public and provide the highest possible standards of service.
• Ensure all required documentation is completed and/or received in compliance with Company rules, regulations and statutory legislation. Liaising with external agencies and authorities as required.
• Receive payments from clients and complete the administration of financial documentation.
• Be responsible for the security of petty cash, premises and company equipment.
• Undertake any other duties that may reasonably be required in support of the Crematorium operation as required.
• Being proactive in community activities to promote the Crematorium and End of life services.

• IT literate and a competent user of MS Office.
• Great communication skills.
• Customer facing experience.
• Excellent administration and organisational skills with strong attention to detail.
• Can display resilience and be comfortable working independently and as part of a team.
• High level of understanding, empathy, and compassion.

• Previous experience within the funeral industry is not required as we’ll provide full training.
• Travel to other sites will be required.

We’re an independent Co‑op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We’re owned by our 300,000+ members, have over 4,000 colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all.

Become part of the family who are proud to serve local communities and put people first.

• Make your application
• If you're successful, we'll contact you to arrange a telephone interview
• If you're successful, we'll arrange an on‑site interview and review your Eligibility to Work in the UK documentation
• Feedback and next steps

Successful candidates will undergo a DBS check as part of compliance requirements.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.