Emergency Department Receptionist; Internal

Role Summary

We are seeking a friendly, professional and highly organised Receptionist to join our busy Emergency Department. As the first point of contact for patients, relatives and visitors, you will play a key role in creating a positive first impression whilst providing an efficient reception and administrative service.

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

Working in a fast-paced environment, you will be responsible for registering patients accurately on Trust systems, handling telephone enquiries, booking appointments, maintaining patient confidentiality and supporting the smooth flow of patients through the department. You will work closely with clinical and administrative colleagues and will be expected to respond appropriately to sensitive situations, including supporting distressed patients and relatives.

The ideal candidate will have excellent communication and customer service skills, strong attention to detail, and the ability to remain calm under pressure. Previous reception, clerical or administrative experience is essential, and experience within the NHS or a healthcare setting would be advantageous.

This is an exciting opportunity to be part of a dedicated team delivering high-quality care to approximately , patients attending the Emergency Department each year. Flexibility is essential, as the role includes working a rota, Bank Holidays and providing additional cover during periods of annual leave and sickness.

Working Pattern:

Three week rolling rota:

Week 1 - Thursday 0 - 0 / Saturday 0-0

Week 2 - Monday 0 - 0 / Wednesday 0 - 0 / Friday 0 - 0

Week 3 - Tuesday 0 - 0 / Sunday 0 - 0

There are enhancements paid for working out of hours. Out of hours includes the hours from 0 - 0 and weekend/bank holiday shifts.

Interview Date:

To be confirmed

For further information please contact:

Karen Moughton, Admin Services Manager on . This is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.

This is a fixed term contract from for months . For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

Royal Devon University Healthcare NHS Foundation Trust was established in April 2, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over , staff, making us the largest employer in Devon. Our core services, which we provide to more than , people, cover more than 2, square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of…